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Citizens Advice Westminster Annual General Meeting


  All Welcome Date: Thursday 12 November 2020 Time: 6.00pm Venue: Online To reserve your space please email: AGM@westminstercab.org.uk  by 12 noon Friday 6 November 2020. Due to Coronavirus the Charity Commission have authorised charities to hold AGM’s online to comply with legal obligations. Citizens Advice Westminster helps people resolve their legal, money and other […]

Covid-19: Seven things to check if you’re at risk of redundancy


Worried about losing your job or want to check the details of the new government job support scheme? Citizens Advice Westminster has already dealt with over 500 employment issues for clients seeking our help since 23 March and the start of lockdown, with staggering percentage increases during the pandemic in the top issues of: Redundancy […]

Delivering services for clients during Covid lockdown


Dee Conaghan, Trustee Board Chair, describes how Citizens Advice Westminster has responded to the challenges of maintaining service delivery in a virtual world. “This has been a period of intense change and challenge. As a result of the coronavirus pandemic, like so many organisations, charities and businesses, we ceased our face-to -face work, and by […]

Employment and redundancy top concerns for Westminster residents


Employment Adviser and Policy and Campaigns Coordinator, Brenda Smith describes what it has been like for her to gear up to deal with the influx of job-related enquiries arising from the Covid-19 crisis. “I was on leave in Colombia at the beginning of March so the first I heard about the coronavirus crisis was a […]

Becoming a ‘virtual’ volunteer


Sue Hillman, Policy and Campaigns volunteer, has had to work from home since the start of lockdown. She describes what it has been like to work as a virtual volunteer. “I started volunteering with Citizens Advice Westminster back in 2012 and generally I work with them around 8 months a year as I head to […]

Remote control in licensing hearings


The Licensing Advice Project at Westminster Citizens Advice, funded by Westminster City Council, is the only service of its kind in the country.  During the Covid crisis it has had to switch to virtual hearings. Project Solicitor Richard Brown describes the challenges. The  Westminster Licensing Project provides advice, assistance, information and representation to residents and […]

New ways of working


Liz Osborn, Mental Health Welfare  Rights Caseworker, has had to find new ways of working with the local mental health support teams so that clients continue to receive the vital help they need. As Liz explains: “I have continued to work within the Community Mental Health Team (CMHT) offices during lockdown, as I felt that […]

Asylum Aid partners with Westminster Advice Services


Citizens Advice Westminster’s advice service for migrants living in Westminster for whom English is not their first language will now be delivered by Asylum Aid. Previously part of the Consonant service with the Migrants Resource Centre, Asylum Aid has been a leader in the provision of high-level legal support for over 30 years, ensuring the […]

Responding to the Covid challenge


Moving from a service based on meeting clients face-to-face has been a huge challenge for Citizens Advice Westminster. We started working from home on the 24th March, with a few of us sorting out the routing of adviceline to mobiles, and equipment for staff on the 23rd. As one staff member put it: “When my […]

Shirley Springer steps down as CEO


Citizens Advice Westminster’s Chief Officer Shirley Springer has announced that she is stepping down from her role with immediate effect. Shirley started as an adviser and has worked for Citizens Advice for 34 years, all but 3 of them in Westminster.  She has made a huge contribution to the organisation and the range of services […]

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