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Useful helpline numbers during Christmas and New Year


Here are some helpline numbers which may help you in an emergency this seasonal period: Benefits:  Westminster City Council: 0800 072 0042 Bereavement: Cruse Bereavement Care 0808 808 1677 (freephone) Health and wellbeing: Childline 0800 1111 NHS non emergencies: call 111 Mind (Westminster): 0300 123 3393 or text 86463 Samaritans: 116 123 Westminster City Council: Adult Services […]

Understanding credit workshop


Worried about spending too much at Christmas. Find out how to manage credit and your money more efficiently. Come to our Understanding Credit – Money Management Workshop* When: 11th December 2018, 6.30 – 7.30pm Where: Westminster Reference Library, St Martin’s Lane, WC2H 7HP Presented by Citizen’s Advice Westminster’s Financial Capability project. In this workshop you will: Understand the different types […]

80 years on and still supporting Westminster residents

Advice Shop logo - final

Westminster residents will now find it even easier to get the vital information and advice they need to sort out their debt, housing, immigration and other life challenging problems. A new Advice Shop launched today ( Monday 12 November) will provide a free information and advice service for everyone living in Westminster or for those […]

Financial Capability Week 2018…join us next week to #talkmoney


Citizens Advice Westminster’s Financial Capability team invites you to join them for the annual ‘Talk Money Week’ from 12 -18 November 2018. You can join the discussion too at #TalkMoney! Your local charity, Citizens Advice Westminster, is delighted to be taking part in this important Talk Money week which will celebrate, showcase and expand on our ongoing work […]

Still feeling the heat

Shirley Springer, Chief Executive

The high summer temperatures have now dropped but many of our clients are still feeling the heat – but this time from the introduction of Universal Credit (UC) across a number of wards in Westminster.   We are monitoring the impact of the roll-out and how clients are coping with the new processes. Our adviser […]

Practical support for clients at launch of Universal Credit

uc small gogo

Universal Credit (UC) was launched in a number of wards in Westminster on 20 June and Citizens Advice Westminster has been monitoring the impact of the roll-out and supporting residents who need to register under the new system to receive their benefits. November will see the completion of the roll-out in Harlesden, NW6, W9, and […]

Navigating the money management maze

CAW Fincap workshop

It’s never too early to learn how to manage your money wisely to prevent financial difficulties from hitting you later in life. That was the message for a group of thirty-nine 15-17 year olds at a workshop at Westminster Reference Library on 10 August, where Citizens Advice Westminster’s Financial Capability team addressed the topic of […]

Struggling to pay your water bill?


Are you finding it difficult to pay your water bill?   If so you may be eligible for support from one of Thames Water’s schemes or funds. Check out the Thames Water site to see what is available from their WaterSure or Customer Assistance Fund: If you need to speak to someone about your financial […]

Well-being project delivers multiple benefits for both patients and GPs

Citizens Advice Westminster is one of a number of agencies delivering the “Self-Care Social Prescribing project” * which is now in its third year. This year we have supported around 125 patients who were referred by local GPs to our information and advice services for help with their non-medical health and well-being issues. As one of the […]

Another busy year for our Licensing Advice Project


Another busy year for our Licensing Advice Project which has been supporting residents in their issues with licensing, gambling and “sexual entertainment venue” applications since 2005. Specialist licensing solicitor Richard Brown explains: “There were 138 new enquiries opened. We represented residents at 63 hearings, made written submissions in advance of 3 hearings which we were […]

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