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We’re going digital…


As a service founded on delivering advice face-to- face, Citizens Advice Westminster has had to deal with an unprecedented challenge in maintaining support for clients who, more than ever, needed our helping hand during the Covid lockdown restrictions. As we prepare for a post-pandemic world, we are using our experience over the past year to […]

London Legal Walk 2021…Support us!


A team from Citizens Advice Westminster made up of staff, volunteers, and their friends and family will be participating in the London Legal Walk on 18 October. All funds raised will go directly to supporting the life-changing services that we provide free to the citizens of Westminster.  Why not join our team on this prestigious […]

Advice Shop is now open


We’re back face to face at Advice Shop   As the pandemic restrictions ease, Citizens Advice Westminster is slowly resuming  face-to-face Advice Shop sessions at a centre near you.  Please note, the Advice Shop  is currently held once a month at each centre and you need to live in Westminster to access this service and pre-book your appointment. […]

Our new agile service


It has been very exciting to be able to meet partners, clients and colleagues in person,  as we emerge from the pandemic, reflect on everything we have all learned, and plan our post- pandemic service. Our new approach will be to offer a wide range of routes into advice for Westminster residents, including digital, phone […]

Worried about losing your job?


The furlough scheme introduced during the pandemic as a lifeline for employees will end on 30 September. If you are worried about what will happen to you, or fear the risk of losing your job, Citizens Advice Westminster can help you to understand your employment rights if you find yourself in difficulty.  Find out more […]

Churchill Gardens Residents’ Event


Pictured at the Churchill Gardens event for residents on 28 August are Citizens Advice Westminster CEO Joanna Cain and Advice Shop Supervisor Adam Zaki. We joined 24 other local support agencies to reach out to residents and provide information on the services we provide. In particular, we were able to promote our new in-person Advice […]

Leavers and joiners on our Trustee Board


Trustees play a vital role in running the service at Citizens Advice Westminster, providing a range of invaluable expertise and experience to support senior management. We are sorry to say goodbye to five trustees this year: Alan Gorringe has been on the Board since 2008 and served as Chair for nine years and, more recently, […]

Expanding our video drop-in clinic


Our video drop-in clinic service is expanding.  From Wednesday 7 July, this service will be open to all Westminster residents who need our help on the full range of our advice and information  issues, including employment,  benefits, universal credit, immigration, debt, financial problems, and housing. You will  be able to speak to one of our […]

Clock is ticking for EU settlement scheme applications


If you need to apply to the EU Settlement Scheme, the clock is ticking. You must do so by June 2021 to continue living in the UK. If you do not apply to the scheme, you may not be able to continue living or working in the UK. Do take note, you do not need […]

Top marks from clients and stakeholders


Clients and stakeholders have both given Citizens Advice Westminster (CAW) top marks  in its latest quarterly client experience survey. This is particularly impressive given the challenges of maintaining the quality of its service and performance levels during the lockdown, and the move to remote working from home for staff and volunteers. Yet during these difficult […]

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