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Category: Case Study

WaterSure Success

Sometimes it is difficult to see the impact that we have on our clients lives beyond getting them out of their immediate crisis situation. This year alone we helped over 12,500 people on a range of issues from debt, housing, benefits and many more. One of these clients was a man named Michael Bishop. He came […]

Successful debt management

Janet is a mother of 15 year old twins and works full time as a teaching assistant. She came to Westminster Citizens Advice as she was facing severe financial difficulties. Eight years earlier Janet lost her job and while she was searching for new employment she fell into credit card debt. She had two little […]

Changing people’s lives

When people find out I volunteer, they sometimes ask what I gain from it since I’m not getting paid. The answer is simple: there is nothing like the feeling of excitement mixed with nervousness you get before a workshop, because you’re wondering who will be there and what the group dynamic will be like.

Want to cut your water bill?

Water is the staff of life – so says the old saying!  So it is no surprise that the cost of their vital  water supply is a key issue for many Westminster tenants. Last year’s successful legal challenge to overcharging by Southwark Council in the case of  (Jones v London Borough of  Southwark (2016) EWHC457 […]

Adviceline: an exciting challenge for volunteers

Citizens Advice Westminster launched its new Adviceline service on 3 October with extended telephone opening hours to make it easier for clients to get in touch. This resulted in a 140% increase in out telephone service and callers now have a low-rate 0300 number to call from landlines as well as mobiles. We asked one […]

Compensation and backdated benefits for vulnerable client

Citizens Advice Westminster has achieved a significant win for a client in its first Putting it Right challenge to the Department of Work and Pensions (DWP).  After over nine months of stress and anxiety caused by the long drawn-out process and a catalogue of administrative and assessment errors, the client finally received an apology, £100 […]

Put it right…Laila’s story

With many thousands of people applying for part- time bar work all over the country, a recent success story for Citizens Advice Westminster is a powerful example of how helping one applicant with a bad experience can benefit many others in a similar situation. Read Laila’s story here  

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