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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Contact us by phone

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Get help online

You can search this website to find an answer or make an enquiry online. (Our adviser will respond within 3 working days).

Make an online enquiry

Advice Shop Drop-in

Come along to one of our drop-in sessions near you. (No appointment needed).

Advice Shop Opening times

Policy and Campaigns

Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Policy and Campaigns work

New Projects!

Need help applying for Universal Credit? Contact our Help to Claim team.

UC Help to Claim Project

Would you like to be able to manage your money better? Do you think you might benefit from some information on budgeting, saving money, how to switch your energy supplier or get cheaper tariffs? Contact our Wiser Money Team.

Wiser Money Project

Latest Twitter Feeds

WestminsterCAB @WestminsterCAB
Westminster CAB  @WestminsterCAB
We will be closed today, Good Friday, and Monday 22nd April as these are public holidays but you can find #advice a… 
Westminster CAB  @WestminsterCAB
If you are looking at #holidays, be careful and check the deposit terms. This article explains the issues: 


  • Spring clean your finances this April!

    Spring clean your finances this April!

    April Price Rises!  Price rises are on the horizon… act now and save £££££!  As we gingerly spring into Spring 2019, it’s time to put some spring into your finances!  Note some of the important price rises from 1st April 2019.  You can take action right now to save £££££’s! …
  • First volunteer awarded Policy and Campaigns certificate

    First volunteer awarded Policy and Campaigns certificate

    Rebecca Stacey is the first volunteer  to be awarded the Citizens Advice Westminster’s new Policy and Campaigns training programme certificate. The research team at Citizens Advice Westminster developed the training so that the work of policy  and  campaigns volunteers could be valued and recognised formally in the same way as other …
  • People on universal credit struggle to pay for housing

    People on Universal Credit helped by Citizens Advice Westminster still struggle to pay for housing as they wait for payment Citizens Advice Westminster says people they help with Universal Credit are still struggling to pay for the roof over their heads, despite the wait for their first payment being reduced …
  • January 31st busiest day for debt advice

      Today, the last day of January, is usually the busiest day of the year for people seeking help with their debts, according to Citizens Advice Westminster. Analysis of national data from the past 12 months reveals that on 31 January 2018 the Citizens Advice network helped 2,800 people face …

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