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Westminster Citizens Advice Bureau Service

Coronavirus (COVID-19) Update

As of 05 March 2020 Citizens Advice Westminster has put in place precautions following guidance released by Public Health England in relation to the outbreak of Coronavirus (COVID-19).

We will only be able to offer advice and information over the phone or online

Contact us by phone

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Get help online

Contact us online if you need help (Our adviser will respond within 3 working days).

Make an online enquiry

Coronavirus – what it means for you

You can search this website for up to date information about the current COVID-19 pandenmic and what it means for you.
Click here

Policy and Campaigns

Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Policy and Campaigns work

Wiser Money Project's more common than you think.

Would you like to be able to manage your money better? Do you think you might benefit from some information on budgeting, saving money, how to switch your energy supplier or get cheaper tariffs?

We have specialist caseworkers who can help you. Contact our Wiser Money Team for an appointment.

Email for a debt appointment

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WestminsterCAB @WestminsterCAB
If you receive a text, email or call claiming to be from HMRC that asks you to click on a link or give info such as…
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  • Shirley Springer steps down as CEO

    Shirley Springer steps down as CEO

    Citizens Advice Westminster’s Chief Officer Shirley Springer has announced that she is stepping down from her role with immediate effect. Shirley started as an adviser and has worked for Citizens Advice for 34 years, all but 3 of them in Westminster.  She has made a huge contribution to the organisation …
  • Coping during COVID-19

    Coping during COVID-19

    Who could have imagined that 80 years after we first opened our doors as a frontline national emergency wartime service we would be coping with an unprecedented national  civil emergency. Quite apart from the serious danger to health, the scale and impact of the Coronavirus pandemic is causing significant financial …
  • Key worker saved from eviction

    Key worker saved from eviction

    When single parent and NHS key worker Anna (not real name) was issued with an eviction notice from her landlord she only had four weeks to find a new home for herself and her autistic daughter. She applied to Westminster Council’s homelessness service and in desperation also emailed a number …
  • Campaigns team gathers front-line evidence

    Campaigns team gathers front-line evidence

    Gathering research from clients to better inform the campaigning work across the Citizens Advice national network is one the primary functions of the service. The Citizens Advice Westminster’s policy and campaigns team (pictured below) has been working across a number of projects so that the Westminster bureau can contribute to the …

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