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Westminster Citizens Advice Bureau Service

Coronavirus (COVID-19)


As of 05 March 2020 Citizens Advice Westminster has put in place precautions following guidance released by Public Health England in relation to the outbreak of Coronavirus (COVID-19).

We will only be able to offer advice and information over the phone or online

Contact us by phone

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Get help online

Contact us online if you need help (Our adviser will respond within 3 working days).

Make an online enquiry

Coronavirus – what it means for you

You can search this website for up to date information about the current COVID-19 pandenmic and what it means for you.
Click here

Policy and Campaigns

Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Policy and Campaigns work

Wiser Money Project's more common than you think.

Would you like to be able to manage your money better? Do you think you might benefit from some information on budgeting, saving money, how to switch your energy supplier or get cheaper tariffs?

We have specialist caseworkers who can help you. Contact our Wiser Money Team for an appointment.

Email for a debt appointment

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Do check whether your energy supplier has opened applications for the #WarmHomeDiscount and whether you are eligibl…
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  • Delivering services for clients during Covid lockdown

    Delivering services for clients during Covid lockdown

    Dee Conaghan, Trustee Board Chair, describes how Citizens Advice Westminster has responded to the challenges of maintaining service delivery in a virtual world. “This has been a period of intense change and challenge. As a result of the coronavirus pandemic, like so many organisations, charities and businesses, we ceased our …
  • Employment and  redundancy top concerns for Westminster residents

    Employment and redundancy top concerns for Westminster residents

    Employment Adviser and Policy and Campaigns Coordinator, Brenda Smith describes what it has been like for her to gear up to deal with the influx of job-related enquiries arising from the Covid-19 crisis. “I was on leave in Colombia at the beginning of March so the first I heard about …
  • Becoming a ‘virtual’ volunteer

    Becoming a ‘virtual’ volunteer

    Sue Hillman, Policy and Campaigns volunteer, has had to work from home since the start of lockdown. She describes what it has been like to work as a virtual volunteer. “I started volunteering with Citizens Advice Westminster back in 2012 and generally I work with them around 8 months a …
  • Remote control in licensing hearings

    Remote control in licensing hearings

    The Licensing Advice Project at Westminster Citizens Advice is the only service of its kind in the country.  During the Covid crisis it has had to switch to virtual hearings. Project Solicitor Richard Brown describes the challenges. The  Westminster Licensing Project provides advice, assistance, information and representation to residents and …

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