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Westminster Citizens Advice Bureau Service

Coronavirus (COVID-19) Update

As of 05 March 2020 Citizens Advice Westminster has put in place precautions following guidance released by Public Health England in relation to the outbreak of Coronavirus (COVID-19). We will only be able to offer advice and information over the phone or online

Contact us by phone

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.) Please note the lines will be closed for the Bank Holiday period.

Helpline opening times

Get help online

Contact us online if you need help (Our adviser will respond within 3 working days). Please note we will be closed for the Bank Holiday period.

Make an online enquiry

Coronavirus – what it means for you

You can search this website for up to date information about the current COVID-19 pandenmic and what it means for you.
Click here

Policy and Campaigns

Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Policy and Campaigns work

Wiser Money Project

Debt...it's more common than you think.

Would you like to be able to manage your money better? Do you think you might benefit from some information on budgeting, saving money, how to switch your energy supplier or get cheaper tariffs?

We have specialist caseworkers who can help you. Contact our Wiser Money Team for an appointment.

Email for a debt appointment

Latest Twitter Feeds

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If you are a carer in Westminster and need help and support during #coronavirus here's a link to the Carers Networ… https://t.co/71y1Iho72B 
Westminster CAB  @WestminsterCAB
RT @MindCharity:Keeping a routine is an important part of staying well for many of us, especially while we have to stay at home. He… https://t.co/xGERxRjmYk 
Westminster CAB  @WestminsterCAB
RT @actionfrauduk:⚠️ Beware of scam COVID-19 ‘refund’ messages. Forward suspicious emails claiming to be from @HMRCgovuk to phishing… https://t.co/DJhzF5xfni 

News

  • Supporting Westminster residents during the Coronavirus crisis

    Supporting Westminster residents during the Coronavirus crisis

    Supporting Westminster residents during the Coronavirus crisis A Message from Shirley Springer, Chief Executive, Citizens Advice Westminster We’ve been supporting Westminster residents for 80 years when we first opened  our doors at the start of the Second World War. At this unprecedented time of a unique national civil emergency we …
  • Switch on to switching

    Switch on to switching

    Westminster residents are among the least likely to switch their energy provider, according to national research. And with many providers increasing their charges for 2017, it is always a good idea to check out your bill and see if you can save money. If you are on standard variable tariffs, …
  • Welcome to Focus

    Welcome to Focus

    Welcome to the latest edition of Focus bringing you news about our work and activities in the last quarter.   The most significant event has to be our 80th anniversary on 4 September.  Read more about our history from our origin as an emergency front-line wartime service to the modern and …
  • Good result for Fitzrovia residents

    Good result for Fitzrovia residents

    Citizens Advice Westminster’s unique Licensing Advice Project, funded by Westminster City Council since 2005, dealt with 163 new enquiries during its reporting year ended 31 March, compared with 138 the year before. The project’s solicitor Richard Brown represented residents at 47 hearings and made written submissions for 9 hearings. He …

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