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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Contact us by phone

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Get help online

You can search this website to find an answer or make an enquiry online. (Our adviser will respond within 3 working days).

Make an online enquiry

Come to the Advice Shop

You can drop in to see us at one of the Advice Shop sessions local to you. You do not need an appointment

Advice Shop opening times

Advice Shop Service


Free information and advice service for Westminster residents; or those who are homeless (with no connection to anywhere outside Westminster)

From Monday 12 November, Citizens Advice Westminster will run the Advice Shop Service at a centre near you.

You can see a range of voluntary and statutory service providers, altogether under one roof!

Advice Shop Opening times

Research and Campaigns

Our research and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Research and Campaigns work

Latest Twitter Feeds

WestminsterCAB @WestminsterCAB
Westminster CAB  @WestminsterCAB
RT @AndreaMann:Great to go to the first ever @WestminsterCAB Advice Shop in Churchill this morning & meet the team (here's the lov… https://t.co/1zcrawO8kT 
Westminster CAB  @WestminsterCAB
😀We are excited to announce a new service for the deaf community in Westminster, in partnership with deafPLUS.… https://t.co/OgvVwvCFin 
Westminster CAB  @WestminsterCAB
Our new Advice Shop can help you with benefits and debt,housing and homelessness, and consumer issues. Check out ou… https://t.co/HNrSfSi6Wv 

News

  • 80 years on and still supporting Westminster residents

    80 years on and still supporting Westminster residents

    Westminster residents will now find it even easier to get the vital information and advice they need to sort out their debt, housing, immigration and other life challenging problems. A new Advice Shop launched today ( Monday 12 November) will provide a free information and advice service for everyone living …
  • Financial Capability Week 2018…join us next week to #talkmoney

    Financial Capability Week 2018…join us next week to #talkmoney

    Citizens Advice Westminster’s Financial Capability team invites you to join them for the annual ‘Talk Money Week’ from 12 -18 November 2018. You can join the discussion too at #TalkMoney! Your local charity, Citizens Advice Westminster, is delighted to be taking part in this important Talk Money week which will celebrate, showcase and …
  • Still feeling the heat

    Still feeling the heat

    The high summer temperatures have now dropped but many of our clients are still feeling the heat – but this time from the introduction of Universal Credit (UC) across a number of wards in Westminster.   We are monitoring the impact of the roll-out and how clients are coping with …
  • Practical support for clients at launch of Universal Credit

    Practical support for clients at launch of Universal Credit

    Universal Credit (UC) was launched in a number of wards in Westminster on 20 June and Citizens Advice Westminster has been monitoring the impact of the roll-out and supporting residents who need to register under the new system to receive their benefits. November will see the completion of the roll-out …

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