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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Contact us by phone

You can call us on our freephone
0808 278 7834

or alternatively
0300 330 1191
(Calls to the 0300 service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Virtual Drop-In Session

We offer a drop-in video advice service for Westminster residents.

Sessions are available every Monday, Tuesday and Wednesday, 10am to 11am, and provide a confidential space to discuss your needs.

Find out more

Register for Zoom session

Westminster Local Hardship Support Fund

Citizens Advice Westminster is pleased to be partnering with City of Westminster to deliver the Westminster Local Hardship Fund (Household Support Grant Extension).

The Fund aims to help Westminster residents, or homeless households placed by the council in temporary accommodation outside Westminster, who are struggling due to the cost-of-living increases and that may not be getting other help from the Household Support Grant Extension. Help is in the form of supermarket grocery vouchers.

Find out more

Energy Advice Project

We are here to help!  Citizens Advice Westminster are now offering specialist energy advice to Westminster residents as part of the Big Energy Saving Network.

Find out more

What to do if your energy provider has gone bust

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