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Westminster Citizens Advice Bureau Service

Coronavirus (COVID-19)


As of 05 March 2020 Citizens Advice Westminster has put in place precautions following guidance released by Public Health England in relation to the outbreak of Coronavirus (COVID-19).

We are now offering advice and information by phone and online including via video conferencing.

Contact us by phone

You can call us on our freephone
0808 278 7834

Helpline opening times

Get help online

Our Advisers are available to help you with all your Benefits, Debt, Employment, Housing, Relationships and other issues.

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Virtual Drop-In Session

We offer a drop-in video advice service for Westminster residents.

Sessions are available every Tuesday evening and provide a confidential space to discuss your needs.

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Policy and Campaigns

Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

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Let’s Talk Money

Most people do not like to talk about money. This can be for all sorts of reasons but as with most personal issues, recognising and talking about your money worries will help you put matters into perspective and decide what to do. If you want to find out more about managing your money or need some guidance on a specific money matter, such as a debt problem, you will find useful information here.

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Do you need help and #advice? Our Advisers continue to work from home, ready to take your call (freephone 0808 278 7834) or respond by email to your concerns about money, benefits, employment, housing, EU status and much more:

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  • Clock is ticking for EU settlement scheme applications

    If you need to apply to the EU Settlement Scheme, the clock is ticking. You must do so by June 2021 to continue living in the UK. If you do not apply to the scheme, you may not be able to continue living or working in the UK. Do take …
  • Top marks from clients and stakeholders

    Clients and stakeholders have both given Citizens Advice Westminster (CAW) top marks  in its latest quarterly client experience survey. This is particularly impressive given the challenges of maintaining the quality of its service and performance levels during the lockdown, and the move to remote working from home for staff and …
  • New virtual drop-in clinic

    Our new virtual drop-in clinic for Westminster residents who are employed or on furlough went live on 20th April. Now you can speak to someone about your problems at work without even leaving your armchair, or while out enjoying the fresh air. The Westminster Citizens Advice assessor will triage your …
  • Hardship fund provides food for struggling residents

      Citizens Advice Westminster (CAW) distributed £284,000 of food vouchers to citizens suffering financial hardship between November 2020 and February 2021, at the height of the impact of the pandemic on vulnerable people and families.   Last November, CAW was commissioned by Westminster City Council to distribute its hardship fund …

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