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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Contact us by phone

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Get help online

You can search this website to find an answer or make an enquiry online. (Our adviser will respond within 3 working days).

Make an online enquiry

Advice Shop Drop-in

Come along to one of our drop-in sessions near you. (No appointment needed).

Advice Shop Opening times

Policy and Campaigns

Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Policy and Campaigns work

Seasonal Service

Please note that our services will be closed on some dates during the Christmas holiday period:

Latest Twitter Feeds

WestminsterCAB @WestminsterCAB
Westminster CAB  @WestminsterCAB
Polling stations are open until 10pm so you can still Have Your Say! #GE2019 Info here: 
Westminster CAB  @WestminsterCAB
The #GE2019 is today 12 December! If you become ill or are suddenly called away on work, you can apply for an emer… 


  • Welcome to Focus

    Welcome to Focus

    Welcome to the latest edition of Focus bringing you news about our work and activities in the last quarter.   The most significant event has to be our 80th anniversary on 4 September.  Read more about our history from our origin as an emergency front-line wartime service to the modern and …
  • Good result for Fitzrovia residents

    Good result for Fitzrovia residents

    Citizens Advice Westminster’s unique Licensing Advice Project, funded by Westminster City Council since 2005, dealt with 163 new enquiries during its reporting year ended 31 March, compared with 138 the year before. The project’s solicitor Richard Brown represented residents at 47 hearings and made written submissions for 9 hearings. He …
  • Volunteer for a rewarding experience

    Volunteer for a rewarding experience

    Former solicitor Adrian Brown started volunteering in April 2019 at Citizens Advice Westminster. He describes his role and experience and encourages others to follow his example. Why did you choose Citizens Advice Westminster rather than any other charity? Prior to volunteering, I worked as a claimant personal injury solicitor. However, …
  • Get smart about scams

    Get smart about scams

      The amount of money stolen by criminals through bank transfer scams has risen by 40% in a year and is running at more than £1m a day, according to official UK data. Scammers stole £616m from UK bank customers during the first six months of 2019, according to banking …

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