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Westminster Citizens Advice Bureau Service

Coronavirus (COVID-19)


As of 05 March 2020 Citizens Advice Westminster has put in place precautions following guidance released by Public Health England in relation to the outbreak of Coronavirus (COVID-19).

We are now offering advice and information by phone and online including via video conferencing.

Contact us by phone

You can call us on our freephone
0808 278 7834

Helpline opening times

Get help online

Our Advisers are available to help you with all your Benefits, Debt, Employment, Housing, Relationships and other issues.

Click here

Virtual Drop-In Session

We offer a drop-in video advice service for Westminster residents.

Sessions are available every Tuesday evening and provide a confidential space to discuss your needs.

Find out more

Policy and Campaigns

Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Policy and Campaigns work

Check our "Top Tips"

Wiser Money Project

Would you like to be able to manage your money better? Do you think you might benefit from some information on budgeting, saving money, how to switch your energy supplier or get cheaper tariffs? Contact our Wiser Money Team.

Wiser Money Project


  • New video drop-in clinic launched by Citizens Advice Westminster

    Citizens Advice Westminster is launching a new virtual drop-in service for employed people on Tuesday 20th April. This innovative video assessment session is aimed at employed people living in Westminster who are unable to access services during working hours. It will be available every Tuesday evening and will offer an …
  • COVID Hardship Fund – Data Presentation

    Citizens Advice Westminster was commissioned by the City of Westminster Council to deliver the COVID-19 Hardship Fund. Together with the Local Authority’s Local Support Payment team, we worked with 37 voluntary and statutory agencies across the borough to ensure that almost 500 households received Sainsbury’s food vouchers. Click below to …
  • Citizens Advice Westminster urges government against “devastating” Universal Credit cut

      The number of people claiming Universal Credit in Westminster has risen 154% since the pandemic began. The local Westminster  charity has warned of the “devastating impact” of a scheduled cut to Universal Credit in April. Staff and volunteers at Citizens Advice Westminster have helped nearly 1300  people with Universal …
  • New CEO for Citizens Advice Westminster

    New CEO for Citizens Advice Westminster

    Citizens Advice Westminster has appointed Joanna Cain as its new Chief Executive Officer. Joanna has wide experience as a leader in the voluntary sector, most recently as Deputy CEO and Director of Education at the Workers’ Educational Association (WEA) since 2015. She worked closely with community partners and funders, including …

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