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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Contact us by phone

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Get help online

You can search this website to find an answer or make an enquiry online. (Our adviser will respond within 3 working days).

Make an online enquiry

Come to a Drop-in session

You can drop in to see us at a session which is local to you. You do not need an appointment

Drop-in opening times

Success Stories

Michael Bishop came to Citizens Advice Westminster with financial difficulties due to the cost of his Thames Water bill.

We were able to help Michael on WaterSure plus which helped to half his bill and has had a very positive impact on his life.

Read more

Research and Campaigns

Our research and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Research and Campaigns work

Latest Twitter Feeds

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Check out our #job #vacancies and join our top team doing excellent work for the community in Westminster. Closing… https://t.co/YyBh3gk6Df 
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RT @DWPonDisability:Ever wished you could find all the information you need on #DWP #benefits in one place? Now you can… https://t.co/G0p7mVSAA9 

News

  • Still feeling the heat

    Still feeling the heat

    The high summer temperatures have now dropped but many of our clients are still feeling the heat – but this time from the introduction of Universal Credit (UC) across a number of wards in Westminster.   We are monitoring the impact of the roll-out and how clients are coping with …
  • Practical support for clients at launch of Universal Credit

    Practical support for clients at launch of Universal Credit

    Universal Credit (UC) was launched in a number of wards in Westminster on 20 June and Citizens Advice Westminster has been monitoring the impact of the roll-out and supporting residents who need to register under the new system to receive their benefits. November will see the completion of the roll-out …
  • Navigating the money management maze

    Navigating the money management maze

    It’s never too early to learn how to manage your money wisely to prevent financial difficulties from hitting you later in life. That was the message for a group of thirty-nine 15-17 year olds at a workshop at Westminster Reference Library on 10 August, where Citizens Advice Westminster’s Financial Capability …
  • Struggling to pay your water bill?

    Struggling to pay your water bill?

    Are you finding it difficult to pay your water bill?   If so you may be eligible for support from one of Thames Water’s schemes or funds. Check out the Thames Water site to see what is available from their WaterSure or Customer Assistance Fund: https://www.thameswater.co.uk/My-Account/Billing-and-payment/Help-paying-your-bill/WaterSure-scheme If you need to speak …

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