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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Further to the Prime Minister’s announcement that England has moved to ‘Plan B’ following the rapid spread of the Omicron variant of the Coronavirus in the UK, face-to-face sessions have been suspended until further notice. You can instead drop in to our online Zoom sessions; send an online enquiry or phone Adviceline.

Contact us by phone

You can call us on our freephone
0808 278 7834

or alternatively
0300 330 1191
(Calls to the 0300 service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Virtual Drop-In Session

We offer a drop-in video advice service for Westminster residents.

Sessions are available every Tuesday, Wednesday, and Friday 10am to 11am, and provide a confidential space to discuss your needs.

Find out more

Get help online

Our advisers are available to help you with all your benefits, debt, money, employment, housing, relationships and other issues

Make an online enquiry

Our advisers will respond within 5 working days. However if you need to speak to us sooner please access our Virtual Drop-in sessions.

Policy and Campaigns

Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Find out more

Energy Advice Project

We are here to help!  Citizens Advice Westminster are now offering specialist energy advice to Westminster residents as part of the Big Energy Saving Network.

Find out more

What to do if your energy provider has gone bust


  • HR Trustee vacancy

    HR Trustee vacancy

    Citizens Advice Westminster’s Board has 11 Trustees with a broad range of skills, experiences and backgrounds.  We are now looking for a trustee with HR experience to provide strategic direction; and help both the Chief Executive Officer and the Board ensure best HR practice. This new Trustee will provide experience …
  • We’re going digital…

    We’re going digital…

    As a service founded on delivering advice face-to- face, Citizens Advice Westminster has had to deal with an unprecedented challenge in maintaining support for clients who, more than ever, needed our helping hand during the Covid lockdown restrictions. As we prepare for a post-pandemic world, we are using our experience …
  • London Legal Walk 2021…Support us!

    London Legal Walk 2021…Support us!

    A team from Citizens Advice Westminster made up of staff, volunteers, and their friends and family will be participating in the London Legal Walk on 18 October. All funds raised will go directly to supporting the life-changing services that we provide free to the citizens of Westminster.  Why not join …
  • Advice Shop is now open

    Advice Shop is now open

    We’re back face to face at Advice Shop   As the pandemic restrictions ease, Citizens Advice Westminster is slowly resuming  face-to-face Advice Shop sessions at a centre near you.  Please note, the Advice Shop  is currently held once a month at each centre and you need to live in Westminster to access this …

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