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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Contact us by phone

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Get help online

You can search this website to find an answer or make an enquiry online. (Our adviser will respond within 3 working days).

Make an online enquiry

Come to the Advice Shop

You can drop in to see us at one of the Advice Shop sessions local to you. You do not need an appointment

Advice Shop opening times

Policy and Campaigns

Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Policy and Campaigns work

Advice Shop Service

Free information and advice service for Westminster residents; or those who are homeless (with no connection to anywhere outside Westminster)

From Monday 12 November, Citizens Advice Westminster will run the Advice Shop Service at a centre near you.

You can see a range of voluntary and statutory service providers, altogether under one roof!

Advice Shop Opening times

Latest Twitter Feeds

WestminsterCAB @WestminsterCAB
Westminster CAB  @WestminsterCAB
Nominations are now open for #Westminster #CareAwards2019. Say thank-you to someone who cares and nominate them tod… 


  • Useful helpline numbers during Christmas and New Year

    Useful helpline numbers during Christmas and New Year

    Here are some helpline numbers which may help you in an emergency this seasonal period: Benefits:  Westminster City Council: 0800 072 0042 Bereavement: Cruse Bereavement Care 0808 808 1677 (freephone) Health and wellbeing: Childline 0800 1111 NHS non emergencies: call 111 Mind (Westminster): 0300 123 3393 or text 86463 Samaritans: 116 123 …
  • Understanding credit workshop

    Understanding credit workshop

    Worried about spending too much at Christmas. Find out how to manage credit and your money more efficiently. Come to our Understanding Credit – Money Management Workshop* When: 11th December 2018, 6.30 – 7.30pm Where: Westminster Reference Library, St Martin’s Lane, WC2H 7HP Presented by Citizen’s Advice Westminster’s Financial Capability project. In this workshop you …
  • 80 years on and still supporting Westminster residents

    80 years on and still supporting Westminster residents

    Westminster residents will now find it even easier to get the vital information and advice they need to sort out their debt, housing, immigration and other life challenging problems. A new Advice Shop launched today ( Monday 12 November) will provide a free information and advice service for everyone living …
  • Financial Capability Week 2018…join us next week to #talkmoney

    Financial Capability Week 2018…join us next week to #talkmoney

    Citizens Advice Westminster’s Financial Capability team invites you to join them for the annual ‘Talk Money Week’ from 12 -18 November 2018. You can join the discussion too at #TalkMoney! Your local charity, Citizens Advice Westminster, is delighted to be taking part in this important Talk Money week which will celebrate, showcase and …

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