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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Contact us by phone

You can call us on our freephone
0808 278 7834

or alternatively
0300 330 1191
(Calls to the 0300 service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Virtual Drop-In Session

We offer a drop-in video advice service for Westminster residents.

Sessions are available every Tuesday, Wednesday, and Friday 10am to 11am, and provide a confidential space to discuss your needs.

Find out more

Westminster Local Hardship Support Fund

Citizens Advice Westminster is pleased to be partnering with City of Westminster to deliver the Westminster Local Hardship Fund (Household Support Grant Extension).

The Fund aims to help Westminster residents, or homeless households placed by the council in temporary accommodation outside Westminster, who are struggling due to the cost-of-living increases and that may not be getting other help from the Household Support Grant Extension. Help is in the form of supermarket grocery vouchers.

Find out more

Energy Advice Project


We are here to help!  Citizens Advice Westminster are now offering specialist energy advice to Westminster residents as part of the Big Energy Saving Network.

Find out more

What to do if your energy provider has gone bust

It's today! The #southwestfest2022 kicks off at 12 - 6 in St George's Sq SW1V 3QU. We are excited to have a stall so do drop by and say hello and hear about our services. Lots to enjoy on the day with food, 40+ stalls, and music. https://southwestfest.org.uk/events/festival-day/ @SWFest

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News

  • Citizens Advice Westminster’s Spring newsletter

    Citizens Advice Westminster’s Spring newsletter

    Welcome to our spring newsletter! Update from CEO Joanna Cain As we start the new financial year and as the pandemic recedes, at Citizens Advice Westminster we are very excited to be opening up and extending our advice and information services. At this very difficult time when the cost of …
  • Westminster Local Hardship Fund supports 1,598 local households

    Westminster Local Hardship Fund supports 1,598 local households

    Citizens Advice Westminster was commissioned by the City of Westminster Council to deliver the Westminster Local Hardship Fund. Together with the Local Authority’s Local Support Payment team, we worked with 76 voluntary and statutory agencies across the borough to ensure that 1,598 households received Sainsbury’s food vouchers totalling £425,290. Click …
  • New location for Advice Shop in South Westminster!

    New location for Advice Shop in South Westminster!

    From Tuesday 8th March 2022, Citizens Advice Westminster will run our Advice Shop at the Ebury Edge Community Hall, near Victoria station. When: 10am – 12 noon, Second Tuesday of each month, starting 8th March 2022 Where: Ebury Edge Community Hall, 43 Ebury Bridge Road, London SW1W 8DX Pre-book your …
  • HR Trustee vacancy

    HR Trustee vacancy

    Citizens Advice Westminster’s Board has 11 Trustees with a broad range of skills, experiences and backgrounds.  We are now looking for a trustee with HR experience to provide strategic direction; and help both the Chief Executive Officer and the Board ensure best HR practice. This new Trustee will provide experience …

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