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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.


You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times


You can search this website to find an answer or make an enquiry online. Our adviser will respond within 3 working days.

Make an online enquiry

Face to Face

You can drop in to see us at the times and venues listed.

Drop-in opening times

Success Stories

Michael Bishop came to Citizens Advice Westminster with financial difficulties due to the cost of his Thames Water bill

We were able to help Michael on WaterSure plus which helped to half his bill and has had a very positive impact on his life.

Read more

Research and Campaigns

Our research and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Support our campaigns

Take a look at our current research

Latest Twitter Feeds

WestminsterCAB @WestminsterCAB
Westminster CAB  @WestminsterCAB
RT @KarenPBuckMP:Citizen's Advice @westminsterCAB do such great work. Please follow them, find out what they are doing and give them… 


  • WaterSure Success

    WaterSure Success

    Sometimes it is difficult to see the impact that we have on our clients lives beyond getting them out of their immediate crisis situation. This year alone we helped over 12,500 people on a range of issues from debt, housing, benefits and many more. One of these clients was a man …
  • New advice service for EU nationals living in Westminster

    New advice service for EU nationals living in Westminster

    A new advice service and helpline is being launched today to help EU nationals living in Westminster who are worried about their status in the run up to Brexit. Westminster City Council is working with Citizens Advice Westminster and the Migrants Resource Centre on plans to ensure that the 30,000 …
  • Next week is Financial Capability Week – join us to ‘Talk Money’

    Next week is Financial Capability Week – join us to ‘Talk Money’

    Citizens Advice Westminster’s financial advice team invites you to join them to ‘Talk Money’ during Financial Capability Week  from 13 -17 November 2017. You can join the discussion too at @TalkMoney! Your local charity, Citizens Advice Westminster, is delighted to be taking part in this important ‘FinCap’ week which will …
  • Annual General Meeting 2017

    Annual General Meeting 2017

    The Trustees of Citizens Advice Westminster are holding our Annual General Meeting on Thursday 16th November 2017 from 6.00pm until 8.00pm. Venue: Herbert Smith Freehills, Exchange House, Primrose Street, London EC2A 2EG Nearest station: Liverpool Street  We will be launching our Annual Report and celebrating the achievements of our volunteers! If you would like …

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