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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Contact us by phone

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Get help online

You can search this website to find an answer or make an enquiry online. (Our adviser will respond within 3 working days).

Make an online enquiry

Come to a Drop-in session

You can drop in to see us at a session which is local to you. You do not need an appointment

Drop-in opening times

Success Stories

Michael Bishop came to Citizens Advice Westminster with financial difficulties due to the cost of his Thames Water bill.

We were able to help Michael on WaterSure plus which helped to half his bill and has had a very positive impact on his life.

Read more

Research and Campaigns

Our research and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Research and Campaigns work

Latest Twitter Feeds

WestminsterCAB @WestminsterCAB
Westminster CAB  @WestminsterCAB
RT You can get help and support if you're responsible for looking after someone who has a disability, is getting ol… 
Westminster CAB  @WestminsterCAB
RT @CitizensAdvice:It's #WorldConsumerRightsDay. If something has gone wrong with an item you've bought, find out if you're entitled t… 


  • Be a local hero this April!

    Be a local hero this April!

    Be a local hero this April: check out this exciting opportunity for local fundraisers to win up to £1,000 for Citizens Advice Westminster! Turn your hobby into a fundraiser by taking on a challenge!  This can be as simple as a fun run or more daring like a Skydive.  It is …
  • Great Legal Bake 2018

    Great Legal Bake 2018

    Support Citizens Advice Westminster in The Great Legal Bake, 12-16 February 2018 The Great  Legal Bake is back for its annual challenge! Fancy yourself as the office Mary Berry, Paul Hollywood or Nadiya Hussain? Well this is your chance to showcase your culinary talents whilst raising funds to support your …
  • Planning to change your job this year? Check out our tips to help you get ready

    Planning to change your job this year? Check out our tips to help you get ready

    Is changing your job top of your January to-do list? Check out our top tips to help you get ready so that you are in a good position to hand in your notice and to apply for a new job with all your paperwork ready.   Top tips for finding …
  • New chair for Citizens Advice Westminster’s Trustee Board

    New chair for Citizens Advice Westminster’s Trustee Board

    Dee Conaghan has been appointed as the new Chair of Citizens Advice Westminster and took over from Alan Gorringe at the AGM on 16 November.  Alan has served an impressive nine years as Chair and was congratulated by the meeting for his commitment and valuable contribution to the Westminster bureau. …

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