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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Contact us by phone

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Get help online

You can search this website to find an answer or make an enquiry online. (Our adviser will respond within 3 working days).

Make an online enquiry

Come to a Drop-in session

You can drop in to see us at a session which is local to you. You do not need an appointment

Drop-in opening times

Success Stories

Michael Bishop came to Citizens Advice Westminster with financial difficulties due to the cost of his Thames Water bill.

We were able to help Michael on WaterSure plus which helped to half his bill and has had a very positive impact on his life.

Read more

Research and Campaigns

Our research and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Research and Campaigns work

Latest Twitter Feeds

WestminsterCAB @WestminsterCAB


  • We walked the Legal Walk!

    We walked the Legal Walk!

    Citizens Advice Westminster’s team joined the 2018 London Legal Walk on Monday 21 May.  The group of 13 staff, volunteers and friends  took part in  this annual 10K walk around London. Thank you to this year’s team for all their efforts.  The team consisted of: Amy, Barri, Dee, Gwyneth, Frances, Holly, …
  • EU helpline  number  is changing on 5 June

    EU helpline number is changing on 5 June

    Our EU nationals helpline number is changing on Tuesday 5 June. The new number is 0300 330 9011 The line is open on Tuesdays and Thursdays between 11am- 2pm
  • London Legal Walk 5 days to go!

    London Legal Walk 5 days to go!

    We are five days out from the London Legal Walk and we are over half way to our fundraising goal! The London Legal Walk is the largest fundraising event in the Legal Calendar. There are over 10,000 walkers taking on the 10k to raise money for legal services. The team from Citizens Advice …
  • Universal Credit in Westminster

    Universal Credit in Westminster

     Universal Credit will start in Westminster in June. The new system replaces six existing benefits: Check out if you are eligible You can call us for information on 0300 330 1191 (Calls to this service cost the same as calling 01 and 02 numbers.) You can read details of how to …

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