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Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!
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News
Shirley Springer steps down as CEO
Citizens Advice Westminster’s Chief Officer Shirley Springer has announced that she is stepping down from her role with immediate effect. Shirley started as an adviser and has worked for Citizens Advice for 34 years, all but 3 of them in Westminster. She has made a huge contribution to the organisation …Coping during COVID-19
Who could have imagined that 80 years after we first opened our doors as a frontline national emergency wartime service we would be coping with an unprecedented national civil emergency. Quite apart from the serious danger to health, the scale and impact of the Coronavirus pandemic is causing significant financial …
Key worker saved from eviction
When single parent and NHS key worker Anna (not real name) was issued with an eviction notice from her landlord she only had four weeks to find a new home for herself and her autistic daughter. She applied to Westminster Council’s homelessness service and in desperation also emailed a number …
Campaigns team gathers front-line evidence
Gathering research from clients to better inform the campaigning work across the Citizens Advice national network is one the primary functions of the service. The Citizens Advice Westminster’s policy and campaigns team (pictured below) has been working across a number of projects so that the Westminster bureau can contribute to the …