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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Contact us by phone

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Get help online

You can search this website to find an answer or make an enquiry online. (Our adviser will respond within 3 working days).

Make an online enquiry

Come to a Drop-in session

You can drop in to see us at a session which is local to you. You do not need an appointment

Drop-in opening times

Success Stories

Michael Bishop came to Citizens Advice Westminster with financial difficulties due to the cost of his Thames Water bill.

We were able to help Michael on WaterSure plus which helped to half his bill and has had a very positive impact on his life.

Read more

Research and Campaigns

Our research and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Research and Campaigns work

Latest Twitter Feeds

WestminsterCAB @WestminsterCAB
Westminster CAB  @WestminsterCAB
Thank you to everyone who helped us reach our goal! 💃🎉💃🎉 We are still accepting donations if you wish to sponsor o… 
Westminster CAB  @WestminsterCAB
RT @CitizensAdvice:If you’ve worked for your employer for 2 years or more, you’re entitled to paid time off to apply for jobs or go on… 


  • London Legal Walk 5 days to go!

    London Legal Walk 5 days to go!

    We are five days out from the London Legal Walk and we are over half way to our fundraising goal! The London Legal Walk is the largest fundraising event in the Legal Calendar. There are over 10,000 walkers taking on the 10k to raise money for legal services. The team from Citizens Advice …
  • Universal Credit in Westminster

    Universal Credit in Westminster

     Universal Credit will start in Westminster in June. The new system replaces six existing benefits: Check out if you are eligible You can call us for information on 0300 330 1191 (Calls to this service cost the same as calling 01 and 02 numbers.) You can read details of how to …
  • Advice for Westminster’s under 25 year olds

    Advice for Westminster’s under 25 year olds

    Citizens Advice Westminster is the charity for everyone in Westminster.  Many young people under 25 who suffer a crisis in their life or have debt, nowhere to live or problems with their landlord, do not know where to turn. We have put together a detailed guide with contact details of the very …
  • Preparing for two major changes

    Preparing for two major changes

    Welcome to the Spring 2018 issue of Focus where we report on our key activities over the past quarter.  We are gearing up for two major changes to our work and to the lives of our many clients.  The introduction of the General Data Protection Regulations (GDPR) on 25 May …

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