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Westminster Citizens Advice Bureau Service

Coronavirus (COVID-19)


As of 05 March 2020 Citizens Advice Westminster has put in place precautions following guidance released by Public Health England in relation to the outbreak of Coronavirus (COVID-19).

We will only be able to offer advice and information over the phone or online

Contact us by phone

You can call us on our freephone
0808 278 7834

Helpline opening times

Get help online

Our Advisers are available to help you with all your Benefits, Debt, Employment, Housing, Relationships and other issues.

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Coronavirus – what it means for you

You can search this website for up to date information about the current COVID-19 pandenmic and what it means for you.
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Policy and Campaigns

Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Policy and Campaigns work

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Wiser Money Project

Would you like to be able to manage your money better? Do you think you might benefit from some information on budgeting, saving money, how to switch your energy supplier or get cheaper tariffs? Contact our Wiser Money Team.

Wiser Money Project


  • Citizens Advice Westminster urges government against “devastating” Universal Credit cut

      The number of people claiming Universal Credit in Westminster has risen 154% since the pandemic began. The local Westminster  charity has warned of the “devastating impact” of a scheduled cut to Universal Credit in April. Staff and volunteers at Citizens Advice Westminster have helped nearly 1300  people with Universal …
  • New CEO for Citizens Advice Westminster

    New CEO for Citizens Advice Westminster

    Citizens Advice Westminster has appointed Joanna Cain as its new Chief Executive Officer. Joanna has wide experience as a leader in the voluntary sector, most recently as Deputy CEO and Director of Education at the Workers’ Educational Association (WEA) since 2015. She worked closely with community partners and funders, including …
  • Top tips on budgeting

    Top tips on budgeting

    As a result of Covid-19, some one in seven (14%) of people have fallen behind on essential bills  – including energy, water, mobile phone and broadband bills, council tax, rent or mortgage payments – the equivalent of seven million people in the UK, according to research from Citizens Advice. Westminster Citizen’s Advice volunteer adviser …
  • Out and about-virtually-in Westminster

    Out and about-virtually-in Westminster

    Citizens Advice Westminster has been out and about – virtually, of course– in Westminster speaking to residents and stakeholders on key issues such as debt, benefits and housing. Advice Partnership Supervisor Adam Zaki took part in the first ever Westminster City Council’s virtual leaseholder conference on 17 October. The event was opened by …

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