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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Contact us by phone

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Get help online

You can search this website to find an answer or make an enquiry online. (Our adviser will respond within 3 working days).

Make an online enquiry

Come to a Drop-in session

You can drop in to see us at a session which is local to you. Click below to find out more.

Drop-in opening times

Success Stories

Michael Bishop came to Citizens Advice Westminster with financial difficulties due to the cost of his Thames Water bill.

We were able to help Michael on WaterSure plus which helped to half his bill and has had a very positive impact on his life.

Read more

Research and Campaigns

Our research and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Research and Campaigns work

Latest Twitter Feeds

WestminsterCAB @WestminsterCAB
Westminster CAB  @WestminsterCAB
A small selection of the tantalising cakes and treats prepared by our Citizens Advice Westminster's staff and volun… 
Westminster CAB  @WestminsterCAB
RT @actionfrauduk:Had one of these pop up in your msgs? Fraudsters are disguising their number to make it look like it’s from the re… 


  • Great Legal Bake 2018

    Great Legal Bake 2018

    Support Citizens Advice Westminster in The Great Legal Bake, 12-16 February 2018 The Great  Legal Bake is back for its annual challenge! Fancy yourself as the office Mary Berry, Paul Hollywood or Nadiya Hussain? Well this is your chance to showcase your culinary talents whilst raising funds to support your …
  • Planning to change your job this year? Check out our tips to help you get ready

    Is changing your job top of your January to-do list? Check out our top tips to help you get ready so that you are in a good position to hand in your notice and to apply for a new job with all your paperwork ready.   Top tips for finding …
  • New chair for Citizens Advice Westminster’s Trustee Board

    New chair for Citizens Advice Westminster’s Trustee Board

    Dee Conaghan has been appointed as the new Chair of Citizens Advice Westminster and took over from Alan Gorringe at the AGM on 16 November.  Alan has served an impressive nine years as Chair and was congratulated by the meeting for his commitment and valuable contribution to the Westminster bureau. …
  • Fighting poverty theme at 2017 AGM

    Fighting poverty theme at 2017 AGM

    Fighting poverty was the theme for the 2016/17 AGM and annual report presented at the meeting on 16 November by Shirley Springer, CEO Citizens Advice Westminster. Shirley explained : “Helping clients through the various projects and services of Citizens Advice Westminster is crucial in helping to fight and overcome poverty.The …

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