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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Contact us

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

You can search this website to find an answer or make an enquiry online. (Our adviser will respond within 3 working days).

Make an online enquiry

Drop-in sessions

You can drop in to see us at a session which is local to you.

Click below to find out more.

Drop-in opening times

***Please note our services may be disrupted due to recent weather conditions***

Success Stories

Michael Bishop came to Citizens Advice Westminster with financial difficulties due to the cost of his Thames Water bill.

We were able to help Michael on WaterSure plus which helped to half his bill and has had a very positive impact on his life.

Read more

Research and Campaigns

Our research and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Research and Campaigns work

Don't get caught out this Christmas, check out our top tips to help you

Top Tips this Christmas

Latest Twitter Feeds

WestminsterCAB @WestminsterCAB
Westminster CAB  @WestminsterCAB
Worried about what to do if you see someone #homeless on the streets over Christmas? Here's some help: https://t.co/WktozEKM5F 
Westminster CAB  @WestminsterCAB
Citizens Advice Westminster's Focus newsletter, ❄ winter '17 edition  - https://t.co/zJNbbPzejQ 

News

  • New chair for Citizens Advice Westminster’s Trustee Board

    New chair for Citizens Advice Westminster’s Trustee Board

    Dee Conaghan has been appointed as the new Chair of Citizens Advice Westminster and took over from Alan Gorringe at the AGM on 16 November.  Alan has served an impressive nine years as Chair and was congratulated by the meeting for his commitment and valuable contribution to the Westminster bureau. …
  • Fighting poverty theme at 2017 AGM

    Fighting poverty theme at 2017 AGM

    Fighting poverty was the theme for the 2016/17 AGM and annual report presented at the meeting on 16 November by Shirley Springer, CEO Citizens Advice Westminster. Shirley explained : “Helping clients through the various projects and services of Citizens Advice Westminster is crucial in helping to fight and overcome poverty.The …
  • “Putting it Right Campaign” continues to deliver results for clients

    “Putting it Right Campaign” continues to deliver results for clients

    Citizens Advice Westminster’s Putting it Right campaign continues to deliver results for its clients. We have successfully supported seven clients since we began this initiative in August 2016 and it is now a key element of our campaign team’s work. When we identify that a client’s issue may well be …
  • Cut your energy costs this winter: check our top tips!

    Cut your energy costs this winter: check our top tips!

    Top tips to save energy costs and how to switch and save Westminster residents are the second least likely in the country to switch energy provider and save money. Are you one of them ? If so we run regular workshops to help you do this but we also provide …

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