Welcome to Citizens Advice Westminster
Universal Credit for Westminster residents
Contact us by phone
You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)
Get help online
You can search this website to find an answer or make an enquiry online. (Our adviser will respond within 3 working days).
Make an online enquiryCome to a Drop-in session
You can drop in to see us at a session which is local to you. You do not need an appointment
Drop-in opening times
Success Stories
Michael Bishop came to Citizens Advice Westminster with financial difficulties due to the cost of his Thames Water bill.
We were able to help Michael on WaterSure plus which helped to half his bill and has had a very positive impact on his life.
Research and Campaigns
Our research and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!
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News
Still feeling the heat
The high summer temperatures have now dropped but many of our clients are still feeling the heat – but this time from the introduction of Universal Credit (UC) across a number of wards in Westminster. We are monitoring the impact of the roll-out and how clients are coping with …
Practical support for clients at launch of Universal Credit
Universal Credit (UC) was launched in a number of wards in Westminster on 20 June and Citizens Advice Westminster has been monitoring the impact of the roll-out and supporting residents who need to register under the new system to receive their benefits. November will see the completion of the roll-out …
Navigating the money management maze
It’s never too early to learn how to manage your money wisely to prevent financial difficulties from hitting you later in life. That was the message for a group of thirty-nine 15-17 year olds at a workshop at Westminster Reference Library on 10 August, where Citizens Advice Westminster’s Financial Capability …
Struggling to pay your water bill?
Are you finding it difficult to pay your water bill? If so you may be eligible for support from one of Thames Water’s schemes or funds. Check out the Thames Water site to see what is available from their WaterSure or Customer Assistance Fund: https://www.thameswater.co.uk/My-Account/Billing-and-payment/Help-paying-your-bill/WaterSure-scheme If you need to speak …