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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Contact us by phone

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Get help online

You can search this website to find an answer or make an enquiry online. (Our adviser will respond within 3 working days).

Make an online enquiry

Advice Shop Drop-in

Come along to one of our drop-in sessions near you. (No appointment needed).

Advice Shop Opening times

Policy and Campaigns

Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Policy and Campaigns work


Our highly trained volunteers come from all sorts of backgrounds and help with everything we do.

See the roles we're currently recruiting for. Could you join them? Why not come along to our next Open Day?

Find out more

Latest Twitter Feeds

WestminsterCAB @WestminsterCAB
Westminster CAB  @WestminsterCAB
RT @Carersnetwork:Learn how to better manage your #money! @WestminsterCAB's Financial Capability Team is delivering a series of free… 
Westminster CAB  @WestminsterCAB
RT:If you rent your home privately, from a housing association or from your council then The Homes (Fitness for Hum… 
Westminster CAB  @WestminsterCAB
@Z2K_Trust have launched #ScraptheLetters campaign calling on @DWP to scrap misleading letters telling #NHS doctor… 


  • First volunteer awarded Policy and Campaigns certificate

    First volunteer awarded Policy and Campaigns certificate

    Rebecca Stacey is the first volunteer  to be awarded the Citizens Advice Westminster’s new Policy and Campaigns training programme certificate. The research team at Citizens Advice Westminster developed the training so that the work of policy  and  campaigns volunteers could be valued and recognised formally in the same way as other …
  • People on universal credit struggle to pay for housing

    People on Universal Credit helped by Citizens Advice Westminster still struggle to pay for housing as they wait for payment Citizens Advice Westminster says people they help with Universal Credit are still struggling to pay for the roof over their heads, despite the wait for their first payment being reduced …
  • January 31st busiest day for debt advice

      Today, the last day of January, is usually the busiest day of the year for people seeking help with their debts, according to Citizens Advice Westminster. Analysis of national data from the past 12 months reveals that on 31 January 2018 the Citizens Advice network helped 2,800 people face …
  • Focus Newsletter – Winter 2018/19

    Focus Newsletter – Winter 2018/19

    Year ends on all-time high for Citizens Advice Westminster New wiser money project for Westminster residents Money talks around Westminster  Our Wiser Money team had a busy end to 2018, with their “Talk Money” sessions taking place around Westminster, including the Talk Money Conference with Martin Lewis! Shaping up for …

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