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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.

Contact us by phone

You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Get help online

You can search this website to find an answer or make an enquiry online. (Our adviser will respond within 3 working days).

Make an online enquiry

Advice Shop Drop-in

Come along to one of our drop-in sessions near you. (No appointment needed).

Advice Shop Opening times

Policy and Campaigns

Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Policy and Campaigns work

New Projects!

Need help applying for Universal Credit? Contact our Help to Claim team. UC Help to Claim Project Would you like to be able to manage your money better? Do you think you might benefit from some information on budgeting, saving money, how to switch your energy supplier or get cheaper tariffs? Contact our Wiser Money Team. Wiser Money Project

Latest Twitter Feeds

WestminsterCAB @WestminsterCAB
Westminster CAB  @WestminsterCAB
RT @CityWestminster:Closing today: Our new #AirQualityActionPlan details how we plan to improve air quality in #Westminster - leading t… 


  • Switch on to switching

    Switch on to switching

    Westminster residents are among the least likely to switch their energy provider, according to national research. And with many providers increasing their charges for 2017, it is always a good idea to check out your bill and see if you can save money. If you are on standard variable tariffs, …
  • Welcome to Focus

    Welcome to Focus

    Welcome to the latest edition of Focus bringing you news about our work and activities in the last quarter.   The most significant event has to be our 80th anniversary on 4 September.  Read more about our history from our origin as an emergency front-line wartime service to the modern and …
  • Good result for Fitzrovia residents

    Good result for Fitzrovia residents

    Citizens Advice Westminster’s unique Licensing Advice Project, funded by Westminster City Council since 2005, dealt with 163 new enquiries during its reporting year ended 31 March, compared with 138 the year before. The project’s solicitor Richard Brown represented residents at 47 hearings and made written submissions for 9 hearings. He …
  • Volunteer for a rewarding experience

    Volunteer for a rewarding experience

    Former solicitor Adrian Brown started volunteering in April 2019 at Citizens Advice Westminster. He describes his role and experience and encourages others to follow his example. Why did you choose Citizens Advice Westminster rather than any other charity? Prior to volunteering, I worked as a claimant personal injury solicitor. However, …

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