Welcome to Citizens Advice Westminster
Universal Credit for Westminster residents
Contact us by phone
You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)
Get help online
You can search this website to find an answer or make an enquiry online. (Our adviser will respond within 3 working days).
Make an online enquiryCome to the Advice Shop
You can drop in to see us at one of the Advice Shop sessions local to you. You do not need an appointment
Advice Shop opening times
Advice Shop Service
Free information and advice service for Westminster residents; or those who are homeless (with no connection to anywhere outside Westminster)
From Monday 12 November, Citizens Advice Westminster will run the Advice Shop Service at a centre near you.
You can see a range of voluntary and statutory service providers, altogether under one roof!
Research and Campaigns
Our research and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!
Latest Twitter Feeds
RT @AndreaMann:Great to go to the first ever @WestminsterCAB Advice Shop in Churchill this morning & meet the team (here's the lov… https://t.co/1zcrawO8kT
😀We are excited to announce a new service for the deaf community in Westminster, in partnership with deafPLUS.… https://t.co/OgvVwvCFin
Our new Advice Shop can help you with benefits and debt,housing and homelessness, and consumer issues. Check out ou… https://t.co/HNrSfSi6Wv
News
80 years on and still supporting Westminster residents
Westminster residents will now find it even easier to get the vital information and advice they need to sort out their debt, housing, immigration and other life challenging problems. A new Advice Shop launched today ( Monday 12 November) will provide a free information and advice service for everyone living …
Financial Capability Week 2018…join us next week to #talkmoney
Citizens Advice Westminster’s Financial Capability team invites you to join them for the annual ‘Talk Money Week’ from 12 -18 November 2018. You can join the discussion too at #TalkMoney! Your local charity, Citizens Advice Westminster, is delighted to be taking part in this important Talk Money week which will celebrate, showcase and …
Still feeling the heat
The high summer temperatures have now dropped but many of our clients are still feeling the heat – but this time from the introduction of Universal Credit (UC) across a number of wards in Westminster. We are monitoring the impact of the roll-out and how clients are coping with …
Practical support for clients at launch of Universal Credit
Universal Credit (UC) was launched in a number of wards in Westminster on 20 June and Citizens Advice Westminster has been monitoring the impact of the roll-out and supporting residents who need to register under the new system to receive their benefits. November will see the completion of the roll-out …