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Westminster Citizens Advice Bureau Service

Welcome to Citizens Advice Westminster

We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.


You can call us on 0300 330 1191
(Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times


You can search this website to find an answer or make an enquiry online. Our adviser will respond within 3 working days.

Make an online enquiry

Face to Face

You can drop in to see us at the times and venues listed.

Drop-in opening times

Success Stories

Janet came to Citizens Advice Westminster with severe financial difficulties from credit card debt that had been plaguing her for over 8 years.
We were able to help Janet get her debt under control and into a Debt Management Plan that could help her negotiate an interest freeze and get her back on track.

Read more

Research and Campaigns

Our research and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!

Support our campaigns

Take a look at our current research

Latest Twitter Feeds

WestminsterCAB @WestminsterCAB
Westminster CAB  @WestminsterCAB
Don't miss our 2 #vacancies: Caseworker and Administrator. Closing date is 22Septemmber: 


  • Successful debt management

    Successful debt management

    Janet is a mother of 15 year old twins and works full time as a teaching assistant. She came to Westminster Citizens Advice as she was facing severe financial difficulties. Eight years earlier Janet lost her job and while she was searching for new employment she fell into credit card …
  • Beware of scams !

    Beware of scams !

    Citizens Advice Westminster is spreading the word about scams to help stop more people across Westminster from being conned. The charity is taking part in Scams Awareness Month, a campaign encouraging people to report and talk about scams that runs through July.
  • Westminster Council’s statement: Fire safety in Westminster tower blocks

    Westminster Council’s statement: Fire safety in Westminster tower blocks

    We pay tribute to the heroic actions and bravery of our emergency services as they continue to respond to this horrendous incident. “We are offering all the support we can to our neighbouring borough to help those affected in any practical way we can. This includes Westminster staff working in …
  • Changing people’s lives

    Changing people’s lives

    When people find out I volunteer, they sometimes ask what I gain from it since I’m not getting paid. The answer is simple: there is nothing like the feeling of excitement mixed with nervousness you get before a workshop, because you’re wondering who will be there and what the group …

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