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Contact Us

For information & advice


To call us for information, the freephone number is 0808 278 7834 (option 4). Lines are open Monday to Friday, 9:30am to 4pm, 6.30pm on Wednesdays


To get online advice, please submit an online enquiry here.  You can also try our webchat service.

For organisations who need to contact our admin office:

E-mail or call our admin line 020 7706 6010 during office opening hours. PLEASE NOTE: This email address and phone number are strictly for administration purposes, and requests for information or advice will therefore not be acknowledged. Please see above for details of how to contact us for information or advice.

Feedback or Complaints

If you would like to leave feedback, please click here.

If you need to make a complaint about our service, please click here.