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Category: News

Expanding our video drop-in clinic

Our video drop-in clinic service is expanding.  From Wednesday 7 July, this service will be open to all Westminster residents who need our help on the full range of our advice and information  issues, including employment,  benefits, universal credit, immigration, debt, financial problems, and housing. You will  be able to speak to one of our […]

Clock is ticking for EU settlement scheme applications

If you need to apply to the EU Settlement Scheme, the clock is ticking. You must do so by June 2021 to continue living in the UK. If you do not apply to the scheme, you may not be able to continue living or working in the UK. Do take note, you do not need […]

Top marks from clients and stakeholders

Clients and stakeholders have both given Citizens Advice Westminster (CAW) top marks  in its latest quarterly client experience survey. This is particularly impressive given the challenges of maintaining the quality of its service and performance levels during the lockdown, and the move to remote working from home for staff and volunteers. Yet during these difficult […]

New virtual drop-in clinic

Our new virtual drop-in clinic for Westminster residents who are employed or on furlough went live on 20th April. Now you can speak to someone about your problems at work without even leaving your armchair, or while out enjoying the fresh air. The Westminster Citizens Advice assessor will triage your issue and tell you whether […]

Hardship fund provides food for struggling residents

  Citizens Advice Westminster (CAW) distributed £284,000 of food vouchers to citizens suffering financial hardship between November 2020 and February 2021, at the height of the impact of the pandemic on vulnerable people and families.   Last November, CAW was commissioned by Westminster City Council to distribute its hardship fund by issuing food vouchers to […]

Why I volunteered during the pandemic

          Of all the kinds of services that have had to meet the challenge of social distancing during lockdown, Citizens Advice, founded on the delivery model of providing confidential advice in person face-to-face, has had to meet a major challenge and totally re-configure its tried and tested way of working. Citizens […]

Exploring new ways of working

I joined Citizens Advice Westminster in January and I have greatly enjoyed working with our staff, volunteers, trustees, partners and funders as we continue to adapt to the pandemic and meet the advice needs of Westminster residents. The hard work of the whole team is evident in the data showing our impact over the last […]

New video drop-in clinic launched by Citizens Advice Westminster

Citizens Advice Westminster is launching a new virtual drop-in service for employed people on Tuesday 20th April. This innovative video assessment session is aimed at employed people living in Westminster who are unable to access services during working hours. It will be available every Tuesday evening and will offer an effective triage assessment to identify […]

Covid Hardship Fund supports 500 families

Citizens Advice Westminster was commissioned by the City of Westminster Council to deliver the COVID-19 Hardship Fund. Together with the Local Authority’s Local Support Payment team, we worked with 37 voluntary and statutory agencies across the borough to ensure that almost 500 households received Sainsbury’s food vouchers. Click below to view our presentation summarising our […]

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