About us… how we help

We help people resolve their legal, money and other problems by providing advice and information about their rights and responsibilities. We also work to influence local government and other decision-makers to improve policies and practices which affect local communities. Citizens Advice Westminster collaborates with the broader Citizens Advice service to advocate for positive changes in laws and services at both local and national levels, utilizing evidence from our clients’ problems.  Read about our Campaigns work here.

We offer advice and information on a wide range of subjects including benefits, consumer, housing, legal, tax, family law, energy suppliers and immigration & nationality. 

Citizens Advice Westminster is a member of the national Citizens Advice service. It is also an independent registered charity governed by a Board of Trustees.

The Charity was founded in 1939 as an emergency service during the second World War. It has since become a frontline essential advice and information service for all those living in Westminster and surrounding areas.

Browse through our latest Annual report and financial statements 2023/4 for more details of our services.

Previous reports: 2023/24; 2021/22; 2020/21

Kay Birch, Chief Executive Officer

Kay comes to us with extensive experience of the voluntary and public sector, including 20 years in the various incarnations of the Ministry of Justice and leadership roles in the wider Citizens Advice family and in services supporting victims of crime, especially those affected by domestic abuse.