How we work together

All our clients and team members have the right to be treated with consideration, dignity and respect. This includes ensuring our service environment is free from bullying, harassment, discrimination or abuse.

At Citizens Advice Westminster, both clients and team members

• value and promote equality, diversity and inclusion;
• welcome and value others’ opinions even when we don’t agree;
• treat all others with dignity and respect;
• encourage and model a high standard of behaviour in staff and volunteers;
• are aware of how our behaviour impacts others, even when we feel worried and stressed about problems we are facing.

Read our behaviour policy

Our staff have the right to do their jobs without being treated badly – find out how we deal with unacceptable behaviour.