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Are you interested in helping out in the local community?

Would you like to learn new skills to help you return to work?

Do you want to gain experience working in a fast-paced office environment working with a diverse group of people?

Around 22,000 people volunteer for the Citizens Advice service nationally – volunteering for a variety of reasons. Becoming a Volunteer can be personally rewarding and can also help you to ‘give something back’ to the local community.  People volunteer for a variety of reasons, including:

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Citizens Advice Westminster provides a safe and supportive environment where our volunteers can learn and develop and we ask for a minimum volunteering commitment of 9-12 months. We appreciate the commitment and dedication from Volunteers to our clients, and we like to reward them for their efforts by participating in the local time credits scheme.

We offer a range of volunteering opportunities and roles for people with the relevant skills and availability. For example, our Gateway Assessor role, where we train people to deliver our triage information service to our clients. Some Gatewayers who stay longer-term can then go on to train as Advisers. For the Gateway Assessor role, because of the certified training programme, we ask people for a commitment of at least 1-2 days per week with a minimum commitment of 9-12 months.

We are currently recruiting for the following volunteering roles:




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