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Are you interested in helping out in the local community? Would you like to learn new skills to help you return to work? Do you want to gain experience working in a fast-paced office environment working with a diverse group of people?

We are currently recruiting for:

Client support volunteers

Money and energy champions


Why Volunteer?

Approximately 22,000 people volunteer for the Citizens Advice service nationally. Becoming a Volunteer can be personally rewarding and can also help you to contribute positively to the local community. People volunteer for a variety of reasons, including:

  • Making a difference to people’s lives
  • Helping your local community
  • Trying something new
  • Using your experience in a productive way
  • Developing new talents and skills
  • Increasing your confidence
  • Inspiring others to help people
  • Keeping active
  • Meeting new people socially

Citizens Advice Westminster provides a safe and supportive environment where our volunteers can learn, grow and develop new skills. As an organisation that takes pride in ongoing learning and development, we offer our volunteers free Level 2 Courses and Qualifications in over 40 subject areas.

Volunteers are trained and supported by our dedicated Volunteer Co-ordinator. If you volunteer with us, you will join a friendly team of fellow volunteers and paid staff who are absolutely committed to our goal: to deliver a high quality, agile service which reflects the issues and needs of Westminster’s communities and puts clients first.

We offer a range of volunteering opportunities and roles for people with the relevant skills and availability.

CAW recruits and trains volunteers in cohorts to build collegiality and maximise success.  Roles include Client support, Money and energy champions, Research and campaigns assistant, Gateway assessors, Trainee advisers, and Financial capability assistant.  In these key roles you would be supporting us to increase accessibility of information and advice, and to promote our influence through research and campaigning to make a difference to people’s lives in Westminster.

Please note that we ask for a minimum volunteering term of 9 to 12 months.

Roles available

Minimum commitment

Client Support Volunteerone day per week
Volunteer Money and Energy Championone day per week