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Volunteering

Are you interested in helping out in the local community?

Would you like to learn new skills to help you return to work?

Do you want to gain experience working in a fast-paced office environment working with a diverse group of people?

Around 22,000 people volunteer for the Citizens Advice service nationally – volunteering for a variety of reasons. Becoming a Volunteer can be personally rewarding and can also help you to ‘give something back’ to the local community.  People volunteer for a variety of reasons, including:

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Citizens Advice Westminster provides a safe and supportive environment where our volunteers can learn and develop and we ask for a minimum volunteering commitment of 9-12 months. We appreciate the commitment and dedication from Volunteers to our clients, and we like to reward them for their efforts by participating in the local time credits scheme.

As an organisation that takes pride in peoples learning and development, we also offer free Level 2 Courses and Qualifications in over 40 subject areas to add to your existing list of qualifications exclusive to our Volunteers.


We offer a range of volunteering opportunities and roles for people with the relevant skills and availability. For example, our Gateway Assessor role, where we train people to deliver our triage information service to our clients. Gateway Assessors who stay longer-term can then progress on to train as Advisers. Our Fundraising Volunteer opportunity is an exciting role for anyone who has or wants to get involved with organising community events and activities to raise funds to put back into the local community. If you are digital or media savvy, we also have the perfect opportunity for you. As a Digital Media Volunteer, you would be supporting us in increasing accessibility of information and services by developing and delivering our digital communications strategy. Our Volunteer Admin Role offers experience of working in a busy office setting  and carrying out important administrative functions to support Advisers and Supervisors. Our range of volunteering opportunities means that there is an volunteering opportunity that suits many diverse skill sets and interests. Gateway Assessor role requires a volunteering commitment of at least 2 days a week and full training is provided.

We are currently recruiting for the following volunteering roles:


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