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New virtual drop-in clinic


Our new virtual drop-in clinic for Westminster residents who are employed or on furlough went live on 20th April. Now you can speak to someone about your problems at work without even leaving your armchair, or while out enjoying the fresh air. The Westminster Citizens Advice assessor will triage your issue and tell you whether […]

Hardship fund provides food for struggling residents


  Citizens Advice Westminster (CAW) distributed £284,000 of food vouchers to citizens suffering financial hardship between November 2020 and February 2021, at the height of the impact of the pandemic on vulnerable people and families.   Last November, CAW was commissioned by Westminster City Council to distribute its hardship fund by issuing food vouchers to […]

Why I volunteered during the pandemic


          Of all the kinds of services that have had to meet the challenge of social distancing during lockdown, Citizens Advice, founded on the delivery model of providing confidential advice in person face-to-face, has had to meet a major challenge and totally re-configure its tried and tested way of working. Citizens […]

Exploring new ways of working


I joined Citizens Advice Westminster in January and I have greatly enjoyed working with our staff, volunteers, trustees, partners and funders as we continue to adapt to the pandemic and meet the advice needs of Westminster residents. The hard work of the whole team is evident in the data showing our impact over the last […]


New video drop-in clinic launched by Citizens Advice Westminster


Citizens Advice Westminster is launching a new virtual drop-in service for employed people on Tuesday 20th April. This innovative video assessment session is aimed at employed people living in Westminster who are unable to access services during working hours. It will be available every Tuesday evening and will offer an effective triage assessment to identify […]

Covid Hardship Fund supports 500 families


Citizens Advice Westminster was commissioned by the City of Westminster Council to deliver the COVID-19 Hardship Fund. Together with the Local Authority’s Local Support Payment team, we worked with 37 voluntary and statutory agencies across the borough to ensure that almost 500 households received Sainsbury’s food vouchers. Click below to view our presentation summarising our […]

Citizens Advice Westminster urges government against “devastating” Universal Credit cut


  The number of people claiming Universal Credit in Westminster has risen 154% since the pandemic began. The local Westminster  charity has warned of the “devastating impact” of a scheduled cut to Universal Credit in April. Staff and volunteers at Citizens Advice Westminster have helped nearly 1300  people with Universal Credit since March last year. […]

New CEO for Citizens Advice Westminster


Citizens Advice Westminster has appointed Joanna Cain as its new Chief Executive Officer. Joanna has wide experience as a leader in the voluntary sector, most recently as Deputy CEO and Director of Education at the Workers’ Educational Association (WEA) since 2015. She worked closely with community partners and funders, including local and central government, and […]

Top tips on budgeting


As a result of Covid-19, some one in seven (14%) of people have fallen behind on essential bills  – including energy, water, mobile phone and broadband bills, council tax, rent or mortgage payments – the equivalent of seven million people in the UK, according to research from Citizens Advice. Westminster Citizen’s Advice volunteer adviser Matthew Taylor explains: “We are […]

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