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Posts tagged: COVID-19

Delivering services for clients during Covid lockdown

Dee Conaghan, Trustee Board Chair, describes how Citizens Advice Westminster has responded to the challenges of maintaining service delivery in a virtual world. “This has been a period of intense change and challenge. As a result of the coronavirus pandemic, like so many organisations, charities and businesses, we ceased our face-to -face work, and by […]

Employment and redundancy top concerns for Westminster residents

Employment Adviser and Policy and Campaigns Coordinator, Brenda Smith describes what it has been like for her to gear up to deal with the influx of job-related enquiries arising from the Covid-19 crisis. “I was on leave in Colombia at the beginning of March so the first I heard about the coronavirus crisis was a […]

Responding to the Covid challenge

Moving from a service based on meeting clients face-to-face has been a huge challenge for Citizens Advice Westminster. We started working from home on the 24th March, with a few of us sorting out the routing of adviceline to mobiles, and equipment for staff on the 23rd. As one staff member put it: “When my […]

Key worker saved from eviction

When single parent and NHS key worker Anna (not real name) was issued with an eviction notice from her landlord she only had four weeks to find a new home for herself and her autistic daughter. She applied to Westminster Council’s homelessness service and in desperation also emailed a number of relevant agencies and local […]

Supporting Westminster residents during the Coronavirus crisis

Supporting Westminster residents during the Coronavirus crisis A Message from Shirley Springer, Chief Executive, Citizens Advice Westminster We’ve been supporting Westminster residents for 80 years when we first opened  our doors at the start of the Second World War. At this unprecedented time of a unique national civil emergency we are still here for you. […]

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