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Posts tagged: adviceline

Delivering services for clients during Covid lockdown

Dee Conaghan, Trustee Board Chair, describes how Citizens Advice Westminster has responded to the challenges of maintaining service delivery in a virtual world. “This has been a period of intense change and challenge. As a result of the coronavirus pandemic, like so many organisations, charities and businesses, we ceased our face-to -face work, and by […]

Adviceline off to a flying start

I am very pleased to report that the service, managed between six local Citizens Advice offices across London, is working very successfully. The aim was to expand our ability to deal with more clients by telephone and to ensure that Westminster residents have more opportunities during the week to speak to an assessor over the phone

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