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Posts by: sital

Volunteering at Citizens Advice Westminster brings research to life

As reported by Faduma, a volunteer who joined CAW in the summer of 2023. Having recently graduated, I applied to volunteer at Citizens Advice Westminster (CAW) as a Research and Campaigns assistant. Much of the research I dealt with at university was secondary data that was at least 3-5 years old. Volunteering at CAW has […]

Community engagement leads to success in Soho

Citizens Advice Westminster’s Licensing Advice Project recently worked with residents of Soho to defeat an application to turn a retail shop into a licensed premises with very late evening hours. Residents were understandably worried about the impact such a change would have on their quality of life in a neighbourhood of which they had long […]

Successfully navigating the challenges of on-line systems

A client with several physical health disabilities impacting his mobility needed to apply for a Westminster Council blue and white badge permit. This permit would greatly increase the quality of his life and help him gain more independence. The only way to apply for the badge is via an online form. The client, a man […]

Citizens Advice Westminster’s Summer newsletter

Cost of living crisis A key focus at the Westminster Advice Forum was the impact of the cost-of-living crisis, with organisations reporting increasing demand for grants to support families and the impact of food and fuel poverty including for those in work. Our Research and Campaigns team regularly analyse evidence forms completed by Advisers fill […]

Westminster Local Hardship Fund supports 1,598 local households

Citizens Advice Westminster was commissioned by the City of Westminster Council to deliver the Westminster Local Hardship Fund.

Together with the Local Authority’s Local Support Payment team, we worked with 76 voluntary and statutory agencies across the borough to ensure that 1,598 households received Sainsbury’s food vouchers totalling £425,290.

Hardship fund provides food for struggling residents

  Citizens Advice Westminster (CAW) distributed £284,000 of food vouchers to citizens suffering financial hardship between November 2020 and February 2021, at the height of the impact of the pandemic on vulnerable people and families.   Last November, CAW was commissioned by Westminster City Council to distribute its hardship fund by issuing food vouchers to […]

Key worker saved from eviction

When single parent and NHS key worker Anna (not real name) was issued with an eviction notice from her landlord she only had four weeks to find a new home for herself and her autistic daughter. She applied to Westminster Council’s homelessness service and in desperation also emailed a number of relevant agencies and local […]

Putting it right when a client’s world has ended…

#PuttingItRight Citizens Advice Westminster’s Putting it Right campaign has achieved significant success for three clients since the start of the year. The campaign takes on individual cases where someone has suffered from very poor and shoddy treatment by a public or statutory body and seeks compensation, an apology and, where appropriate, calls for change in […]

Good result for Fitzrovia residents

Citizens Advice Westminster’s unique Licensing Advice Project, funded by Westminster City Council since 2005, dealt with 163 new enquiries during its reporting year ended 31 March, compared with 138 the year before. The project’s solicitor Richard Brown represented residents at 47 hearings and made written submissions for 9 hearings. He also advised on 17 cases […]