Helpline Opening Times
Operated by Citizens Advice Westminster
Monday to Friday, 9.30am to 4pm (6.30pm on Wednesdays)*
Please select option 4 to speak to us.
*Lines will be closed on 30 November (all day) and 13 December (from 12noon) due to team training.
Trained assessors will carry out an assessment to try to find the best way to help solve your problem. They will provide you with information so you can take action yourself or help you to get in touch with an organisation that can assist you. If we can help further they will book you for a ‘Call Back’ appointment with one of our advisers.
It’s usually busiest at the beginning and end of the day. It’s not available on public holidays. We’ll answer as soon as we can – at busy times you might need to wait up to an hour. If the wait is long, we’ll tell you about other ways to get advice. You can also try calling again later.
Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges.
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then the Adviceline number 0808 278 7834
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
For those whose first language is not English there are special opening times for language support.
Operated by Asylum Aid (with language support)
020 7402 6750
|Tuesday||10.00 - 15.00
|Wednesday||10.00 - 12.00
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