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Helpline Opening Times

0808 278 7834

This service is for Westminster residents only.

Monday to Friday, 9.30am to 4pm (6.30pm on Wednesdays)* 
Please select option 4 to speak to us.

During busy times we may answer the phone to take your basic details and arrange for a call back assessment.  This is to prevent long queue times. 

Helpline Opening Times

Trained CAW assessors will carry out an assessment to try to find the best way to help solve your problem. They will provide you with information so you can take action yourself or help you to get in touch with an organisation that can assist you. If we can help further they will book you for a ‘Call Back’ appointment with one of our advisers.

It’s usually busiest at the beginning and end of the day. It’s not available on public holidays.  We’ll answer as soon as we can – at busy times you might need to wait up to an hour. If the wait is long, we’ll tell you about other ways to get advice. You can also try calling again later.

Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges.

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: open the Relay UK app, dial 18001 then the Adviceline number 0808 278 7834

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.


For those whose first language is not English there are special opening times for language support.

Operated by Asylum Aid (with language support)

020 7402 6750

Tuesday10.00 - 15.00
Wednesday10.00 - 12.00


Read our privacy policy

Find out how we store and use your personal information when you contact us.

Read our behaviour policy

Our staff have the right to do their jobs without being treated badly – find out how we deal with unacceptable behaviour.