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Complaints

You can make a complaint if you’re not happy:

  • with the advice you’ve been given
  • about how you’ve been treated
  • because you’ve had difficulty getting in contact

Please say if you need any extra support when we contact you – for example, larger font size.

You can: 

  • Write to: Chief Executive Officer or Chair of the Trustee Board, Citizens Advice Westminster, The Stowe Centre, 258 Harrow Road, London W2 5ES
  • Call the national Citizens Advice Client Services team: 03000 231 900 (Mon-Fri, 9am-5pm)
  • You can use the below form to make a complaint about the service you have received from us.

 

If you’re complaining because our phone lines are busy

We know it can sometimes be difficult to get through to someone when you call Adviceline. We’re doing everything we can to make waiting times shorter.

We recommend you call again at a different time, or try contacting us in a different way.

Please note that this form is for complaints about the service you received as a client of Westminster CAB Service, and not for any other type of complaint.  You can see our complaints leaflet here.