Advice and Information – Westminster Citizens Advice Bureau Service

You can call us for information on
0808 278 7834
(Calls to this number are free)

Helpline opening times

Drop in for a free video assessment

Advice Shop Virtual Drop-in sessions

Book for a face to face assessment

Advice Shop face to face session sessions

Find out more

We are here to help! Find out more

What to do if your energy provider has gone bust

If you would prefer to receive information or advice on line please use our online enquiry service below

Make an online enquiry

Please note we are facing unprecedented demand at present so it is taking us longer to respond to enquiries. We are very sorry about this and we are working hard to ensure that we do respond as soon as we can. However if you need to speak to us sooner please access our Virtual Drop-in sessions.

Are you 65 and over; or are a carer of an older person who lives in Westminster?

Find out more

If you live in Westminster and English is not your first language, then Asylum Aid (formerly Consonant) may be able to help.

Drop-in & helpline opening times

New advice service for the deaf community in Westminster

Find out more

Children's Centre drop-in for parents and young people.

Drop-in opening times

Are you a carer in Westminster, Hammersmith and Fulham, or Kensington and Chelsea? Do you need advice on benefits or money related issues? The team at Carers Network can book an appointment for you.

Have you had your COVID-19 vaccinations and booster? Vaccines are the best defence we have against COVID-19 and other respiratory infections.

Find out more

Are you a Westminster resident with a disability and need help with your benefits, debt, housing or health and care needs? Do you suffer with complex mental health needs and are registered with the council’s social services team?

Our healthy living adviser sees clients at different locations around Westminster, so it’s easy for you to access us. Just complete our On-line Enquiry form as fully as you can or call us on the Gateway Helpline and our adviser will contact you.

If you suffer with complex mental health needs and are registered with the council’s social services team, then ask your dedicated social worker at either the Primary Care Partnership, or the Community Mental Health Team, to make a referral to our advisers who are specially trained to assist with your benefits, debt and housing problems.

Are you a tenant of City West Homes? Do you need help with benefits, rent arrears or other debt problems?

Then this project is for you! Please ask your Income Officer to book you an appointment with one of our advisers.

If you live in the North Westminster area (Harrow Road, Queens Park, Church St, Little Venice, Maida Vale and Lancaster Gate) and need money advice and help, drop-in at the North Paddington Foodbank to see our adviser.

The North Paddington Foodbank will make an appointment for you to see our adviser there.

If you prefer you can make an online enquiry if you click here.

Our Lets talk money project delivers debt and money management advice and casework to local residents of Westminster.

Find out more

Do you have concerns about local licensed premises (betting shops, pubs, clubs, restaurants and sexual entertainment venues)? Are you a Westminster resident?

Then please contact our licensing solicitor who may be able to help to with an application to Westminster’s Licensing Committee. Please contact us at: licensing@westminstercab.org.uk or online: www.licensingadvice.org/enquiry

Do you have water debts? Would you like to be able to manage your money better? Our Thames Water Project could help you with things like one-to-one budgeting advice; accessing hardship funds, and help in applying for grants to pay off water debts.