Gateway Helpline
You can call us for information on
0808 278 7834
(Calls to this number are free)
Advice Shop: Virtual drop-in sessions
Advice Shop: Face to Face sessions
Over 65’s Service
Energy Advice Project
Online help
Complete a self referral form and someone from the team will get back to you.
Please note we are facing unprecedented demand at present so it is taking us longer to respond to enquiries. We are very sorry about this and we are working hard to ensure that we do respond as soon as we can.
Find out more
Children’s Centre Service
Community Language Advice
If you live in Westminster and English is not your first language, then Asylum Aid (formerly Consonant) may be able to help.
Drop-in & helpline opening timesdeafPLUS Westminster Advice Service
Lets talk money
Our Lets talk money project delivers debt and money management advice and casework to local residents of Westminster.
Carers Advice Project
Are you a carer in Westminster, Hammersmith and Fulham, or Kensington and Chelsea? Do you need advice on benefits or money related issues? The team at Carers Network can book an appointment for you.
Thames Water Project
Do you have water debts? Would you like to be able to manage your money better? Our Thames Water Project could help you with things like one-to-one budgeting advice; accessing hardship funds, and help in applying for grants to pay off water debts.
Health Inclusion Project
Are you a Westminster resident with a disability and need help with your benefits, debt, housing or health and care needs? Do you suffer with complex mental health needs and are registered with the council’s social services team?Our healthy living adviser sees clients at different locations around Westminster, so it’s easy for you to access us. Just complete our On-line Enquiry form as fully as you can or call us on the Gateway Helpline and our adviser will contact you.
If you suffer with complex mental health needs and are registered with the council’s social services team, then ask your dedicated social worker at either the Primary Care Partnership, or the Community Mental Health Team, to make a referral to our advisers who are specially trained to assist with your benefits, debt and housing problems.
Housing Services Tenant’s Advice Project
Are you a tenant of City West Homes? Do you need help with benefits, rent arrears or other debt problems? Then this project is for you! Please ask your Income Officer to book you an appointment with one of our advisers.
Foodbank Advice Project
If you live in the North Westminster area (Harrow Road, Queens Park, Church St, Little Venice, Maida Vale and Lancaster Gate) and need money advice and help, drop-in at the North Paddington Foodbank to see our adviser.The North Paddington Foodbank will make an appointment for you to see our adviser there.
If you prefer you can make an online enquiry if you click here.
Licensing Advice Project
Do you have concerns about local licensed premises (betting shops, pubs, clubs, restaurants and sexual entertainment venues)? Are you a Westminster resident? Then please contact our licensing solicitor who may be able to help to with an application to Westminster’s Licensing Committee. Please contact us at: licensing@westminstercab.org.uk or online: www.licensingadvice.org/enquiry
Pro Bono Legal Advice
Local solicitors support us by providing our clients with free, specialist legal advice on Employment, Immigration, Housing and Family law issues. This service is a very welcome resource to our advice team and they can assess whether advice form the solicitor is necessary.