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Gateway Helpline

You can call us for information on
0300 330 1191 (Calls to this service cost the same as calling 01 and 02 numbers.)

Helpline opening times

Gateway Drop-In

You can come in for a free gateway assessment at the times listed.


Drop-in opening times

Gateway Online

You can make an enquiry online which will be handled by an adviser.


Make an online enquiry

Under 5s Family Advice Project

Are you a Westminster family with at least one child under the age of 5? Visit our drop-ins across Westminster.

Drop-in opening times

CWH Tenants Advice Project

Are you a tenant of City West Homes? Do you need help with benefits, rent arrears or other debt problems?

Then this project is for you! Please ask your Income Officer to book you an appointment with one of our advisers.

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Octavia Tenants Advice Project

Are you a tenant of Octavia Housing and Care? Do you need help with benefits, rent arrears or other debt problems?

Then this project is for you! Please ask your Income Officer to book you an appointment with one of our advisers, or come along to the drop-in on Thursdays or Fridays between 9.30 – 11.30 at Emily House, 202-208 Kensal Road, London W10 5BN.

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£Pound Advice Project

Are you a London & Quadrant tenant? Do you live in Camden, Hammersmith & Fulham, Kensington & Chelsea or Westminster?

Do you need help with budgeting advice, benefits, rent arrears or other debt problems? Then this project is for you! Please contact our adviser on: poundadvice@westminstercab.org.uk or call the Gateway Helpline to book an appointment.

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Licensing Advice Project

Do you have concerns about local licensed premises (betting shops, pubs, clubs, restaurants and sexual entertainment venues)? Are you a Westminster resident?

Then please contact our licensing solicitor who may be able to help to with an application to Westminster’s Licensing Committee. Please contact us at: licensing@westminstercab.org.uk or online: www.licensingadvice.org/enquiry

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Wiser Money Project

Would you like to be able to manage your money better? Do you think you might benefit from some information on budgeting, saving money, how to switch your energy supplier or get cheaper tariffs?

We also assist with information on income maximisation including help that is available from various Trust Funds. Contact our Wiser Money Project Team for enquiries and information. We can arrange one-to-one interviews, or if you have a group of between 6 – 12 people we can even arrange workshops. You can contact the team on financialcapability@westminstercab.org.uk

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Health Inclusion Project

Are you a Westminster resident with a disability and need help with your benefits, debt, housing or health and care needs? Do you suffer with complex mental health needs and are registered with the council’s social services team?

Our healthy living adviser sees clients at different locations around Westminster, so it’s easy for you to access us. Just complete our On-line Enquiry form as fully as you can or call us on the Gateway Helpline and our adviser will contact you.

If you suffer with complex mental health needs and are registered with the council’s social services team, then ask your dedicated social worker at either the Primary Care Partnership, or the Community Mental Health Team, to make a referral to our advisers who are specially trained to assist with your benefits, debt and housing problems.

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Make It Work Project

Are you a ‘low paid’ worker having problems at work? Are you newly self-employed (up to 12 months) or a small business owner (< than 5 employees) and need advice on employment law or business support?

Get in touch with our Employment adviser by completing our On-line Enquiry Form.

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Open Door Housing Advice Project

Are you homeless with a connection to Westminster, or are you a Westminster tenant or leaseholder?

For further help with problems around homelessness, rent arrears, disrepair and unsuitable accommodation, deposits, landlord harassment, local authority using assessments and allocations, then contact our housing advice team by completing our On-line Enquiry Form and they will contact you.

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Pro Bono Legal Advice

Local solicitors support us by providing our clients with free, specialist legal advice on Employment, Immigration, Housing and Family law issues.

This service is a very welcome resource to our advice team and they can assess whether advice form the solicitor is necessary.

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Consumer Savvy Service

If you have a problem regarding the purchase of goods or services, then please contact our Consumer Savvy Service for advice on what you can do to protect your consumer rights.

You can make an online enquiry if you click here.

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Foodbank Advice Project

If you live in the North Westminster area (Harrow Road, Queens Park, Church St, Little Venice, Maida Vale and Lancaster Gate) and need money advice and help, drop-in at the North Paddington Foodbank to see our adviser.

You can come along on Wednesdays from 9:30am to 12:30pm at the Community Centre, Athens Gardens, London W9 3RS

You can make an online enquiry if you click here.

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Homelessness Prevention Project

Are you threatened with homelessness because of either rent or mortgage arrears? Do you need to contact the council about your homelessness situation?

Then you can ask to speak with our adviser who is based at the council’s Housing Options Service, 101 Orchardson Street, London, NW8 8EA on Tuesdays between 10am – 4pm and Friday afternoons between 1.30pm – 4.30pm. You don’t need an appointment.

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