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Year ends on all-time high for Citizens Advice Westminster

ss-2As we move into the new year 2019,  I can reflect that Citizens Advice Westminster ended 2018 on an all-time high. We willl also mark our 80th year of service to the citizens of Westminster in September 2019.

I would like to pay tribute and thank all our staff and volunteers whose hard work, dedication and commitment made it possible for us to deal with over 25,000 enquiries and achieve £3.21m of financial benefits for our clients.  Our volunteers gave us over 10,000 hours of time, without which we would not have been able to achieve the levels of service and support we have given local people.

Last year was one of the busiest I can recall as we dealt with many challenges such as the changes to GDPR and the development of our new data privacy policy and the introduction of Universal Credit in the borough. We are providing additional support to our clients struggling with the on-line application process and the hardship being caused by the delay in payments. The award of a new three-five year advice contract from Westminster City Council in September has led to the introduction of three new and enhanced services which are now all up and running. Our new Advice Shop will provide access for local residents to various statutory and voluntary agencies delivering assistance with debt, benefits, housing and homelessness, health and community care, immigration and nationality issues, consumer problems, crime and noise disturbance.

We have also set up services for the deaf and hearing impaired, in partnership with Deafplus  and services for parents and young people.

We look forward to an exciting year ahead working with our partners in the Westminster Advice Services Partnership to continue to support the people of Westminster.


Shirley Springer

Chief Executive



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