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Volunteer award for Patricia

Patricia Vol Award Patricia Vol Award with mayorPatricia Aitzian, who has been a volunteer  with Citizens Advice Westminster for over 2 years, was highly commended in the Westminster Community Awards in July.  The award, which is run in partnership with One Westminster and Groundwork London, recognizes volunteers who improve the lives of others.

Patricia explains what motivated her to volunteer with us and what she gains from the experience:

“I have always admired the work that Citizens Advice does and felt it provides a unique support to people. No other charity offers such a comprehensive and important service to the whole community. I enjoy the opportunity to help people especially those who are obviously vulnerable – so many of our clients.

“I feel I am learning all the time and the work is challenging – no chance to be bored! I love meeting people and understanding more about the problems they face – hopefully supporting them and enabling them to be better able to deal with them. I also hope that by highlighting cases where there has been injustice I can contribute to the important work we do in our campaigns.

“My first case as an adviser proved to be one of the most challenging! My client had mental health issues and was so distressed she didn’t make the appointment on time – several times! In the end I managed to complete a Personal Independence Payment application form on her behalf and we established a rapport. She was lovely, and it was so rewarding to be able to help.

“The team spirit in the office is great – everyone is so supportive, and as a volunteer you have the opportunity to learn from advisers with years of experience. The work will keep the brain active, no matter what your age is, or what your experience in life has been.

“Try it! No other charity will challenge you like Citizens Advice.”

If you are interested in volunteering visit our website to find out about the opportunities:






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