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Still feeling the heat

Focus NewsletterThe high summer temperatures have now dropped but many of our clients are still feeling the heat – but this time from the introduction of Universal Credit (UC) across a number of wards in Westminster.


We are monitoring the impact of the roll-out and how clients are coping with the new processes. Our adviser attends the local job centre 2 days a week and you can read her article in this newsletter on the main issues clients are facing.  We have created a special UC section on our website and you can find out what to expect when you register for the first time.

There has also been some confusion about the eligibility for free prescriptions under UC.   Our leaflet will explain if you can still qualify and what to do if in doubt to avoid a £100 fine per prescription.

Read about our other activities over the past three months during which we celebrated the valuable contribution of our volunteers, reported on the past year of our unique Licensing Project and how we presented at a National Citizens Service workshop for 15-17 year old young people to educate them about money management, saving and borrowing, so that they are well equipped to earn, spend and save.

We are already preparing for our AGM on 13th November where we will present our annual report and a review of this year’s work here at Citizens Advice Westminster.

I look forward to welcoming you there.

Shirley Springer

Chief Executive, Citizens Advice Westminster

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