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Five top tips to avoid a Christmas debt hangover!

Christmas is a time of giving, but you don’t want to give yourself a headache in the New Year with bills and debts you can’t afford. It’s all too easy to overspend as there are tempting offers and pressures to buy, so it’s a good idea to decide how much you can afford before you […]

Citizens Advice Westminster Annual General Meeting

  All Welcome Date: Thursday 12 November 2020 Time: 6.00pm Venue: Online To reserve your space please email:  by 12 noon Friday 6 November 2020. Due to Coronavirus the Charity Commission have authorised charities to hold AGM’s online to comply with legal obligations. Citizens Advice Westminster helps people resolve their legal, money and other […]

Covid-19: Seven things to check if you’re at risk of redundancy

Worried about losing your job or want to check the details of the new government job support scheme? Citizens Advice Westminster has already dealt with over 500 employment issues for clients seeking our help since 23 March and the start of lockdown, with staggering percentage increases during the pandemic in the top issues of: Redundancy […]

Delivering services for clients during Covid lockdown

Dee Conaghan, Trustee Board Chair, describes how Citizens Advice Westminster has responded to the challenges of maintaining service delivery in a virtual world. “This has been a period of intense change and challenge. As a result of the coronavirus pandemic, like so many organisations, charities and businesses, we ceased our face-to -face work, and by […]

Employment and redundancy top concerns for Westminster residents

Employment Adviser and Policy and Campaigns Coordinator, Brenda Smith describes what it has been like for her to gear up to deal with the influx of job-related enquiries arising from the Covid-19 crisis. “I was on leave in Colombia at the beginning of March so the first I heard about the coronavirus crisis was a […]

Becoming a ‘virtual’ volunteer

Sue Hillman, Policy and Campaigns volunteer, has had to work from home since the start of lockdown. She describes what it has been like to work as a virtual volunteer. “I started volunteering with Citizens Advice Westminster back in 2012 and generally I work with them around 8 months a year as I head to […]

Remote control in licensing hearings

The Licensing Advice Project at Westminster Citizens Advice, funded by Westminster City Council, is the only service of its kind in the country.  During the Covid crisis it has had to switch to virtual hearings. Project Solicitor Richard Brown describes the challenges. The  Westminster Licensing Project provides advice, assistance, information and representation to residents and […]

New ways of working

Liz Osborn, Mental Health Welfare  Rights Caseworker, has had to find new ways of working with the local mental health support teams so that clients continue to receive the vital help they need. As Liz explains: “I have continued to work within the Community Mental Health Team (CMHT) offices during lockdown, as I felt that […]

Asylum Aid partners with Westminster Advice Services

Citizens Advice Westminster’s advice service for migrants living in Westminster for whom English is not their first language will now be delivered by Asylum Aid. Previously part of the Consonant service with the Migrants Resource Centre, Asylum Aid has been a leader in the provision of high-level legal support for over 30 years, ensuring the […]

Responding to the Covid challenge

Moving from a service based on meeting clients face-to-face has been a huge challenge for Citizens Advice Westminster. We started working from home on the 24th March, with a few of us sorting out the routing of adviceline to mobiles, and equipment for staff on the 23rd. As one staff member put it: “When my […]

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