Skip to content Skip to footer

Keep Westminster’s doors open… Save our Open Door Housing Project


Funding for our Open Door Housing Project runs out at the end of March! Help us to save this vital service so we can carry on advising vulnerable clients and families threatened with eviction and homelessness.  Westminster is the second least affordable borough in London to rent a home. Over 2,857 people were homeless and […]

Join our volunteer team


Are you interested in helping out in your local community? Would you like to learn new skills to help you return to work? Do you want to gain experience working in a fast-paced office environment, working with a diverse group of people? Becoming a volunteer can be personally rewarding and can help you to ‘give […]

Citizens Advice Westminster helps 37% more clients than last year


Highlights from the Citizens Advice Westminster’s 2015/16 Annual Report, published at their AGM on 16 November: Last year the charity provided advice and information to 13,214 clients – a 37% increase on the previous year 8 million hits to the website from citizens wanting to access self-help information A total of £3m in financial outcomes […]

30 years at Citizens Advice


Our Chief Executive Shirley Springer looks back at how the service has changed and evolved since she first joined in November 1986: 3rd November 2016 marks my 30 year anniversary working for the Citizens Advice service. With all but three of those spent in Westminster, I can surely say that much has changed over the […]

Coordinated health and welfare service improves client well-being


Ask people what they know about the services offered by Citizens Advice Westminster and most will say it provides support on housing, debt, benefits, employment and homelessness.  However the charity’s work also extends to supporting people’s health and well-being as part of an innovative integrated Health Inclusion service working with local medical professionals and care […]

November is ‘Will Aid’ month…leave a legacy to Citizens Advice Westminster


A gift in your Will is an investment in the future  Our advice services are more in demand today than ever before, and as we move into the future that demand looks set to grow even further.  Any gift, however small, will help to ensure that we are still here for your family and friends, […]

Adviceline: an exciting challenge for volunteers


Citizens Advice Westminster launched its new Adviceline service on 3 October with extended telephone opening hours to make it easier for clients to get in touch. This resulted in a 140% increase in out telephone service and callers now have a low-rate 0300 number to call from landlines as well as mobiles. We asked one […]

Compensation and backdated benefits for vulnerable client


Citizens Advice Westminster has achieved a significant win for a client in its first Putting it Right challenge to the Department of Work and Pensions (DWP).  After over nine months of stress and anxiety caused by the long drawn-out process and a catalogue of administrative and assessment errors, the client finally received an apology, £100 […]

Do you want to save money? Sign up to our Low-Cost Lunch Challenge


Have you ever stopped to work out how much buying your lunch costs you each week? According to research, the average daily spending on lunch in London ranges between £3.53 and £6.60.This adds up to a whopping £812 to £1,518 for a 46-week working year! Imagine what preparing your lunch at home rather than eating […]

Licensing Project helps Westminster residents to sleep at night


          Westminster residents are able to sleep well at night thanks to the unique Licensing Advice Project run by Citizens Advice Westminster. The Project helps residents to make their concerns known about licence applications or noise issues relating to licensed premises in their area. Giving evidence on 11 October to the […]

Translate »