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New year, new challenges

Happy New Year and welcome to the Winter 2020/21 edition of Focus.

This time last year we returned to work with no idea of how our personal and working lives would be disrupted, and for such a long period. I said in my December message that we should look forward to the “new different”, but it appears we are returning to more of the same as we start 2021. 

But we have already discovered just how innovative we can be. And so we are ready to work for our clients and anticipate that many more people will need our help as they face new challenges in the coming months.

We will continue to transform and expand our delivery channels, and I hope that we can build on the increased access to our services and ensure that we are inclusive and available for all those in need.

I am also happy to announce that we have re-introduced our EU nationals advice scheme with funding from Westminster City Council. This will support Westminster residents to access the EU Settlement Scheme.

We look forward to welcoming our new  Chief Officer at the end of the month.


Dee Conaghan

Chair, Trustee Board Citizens Advice Westminster

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