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New video drop-in clinic launched by Citizens Advice Westminster

Citizens Advice Westminster is launching a new virtual drop-in service for employed people on Tuesday 20th April. This innovative video assessment session is aimed at employed people living in Westminster who are unable to access services during working hours. It will be available every Tuesday evening and will offer an effective triage assessment to identify a client’s needs and advise them on next steps.

The service is only open to residents of Westminster, with a particular focus on residents who are in work or on furlough.

CEO Joanna Cain explains: “This exciting and innovative service will enable us to restore some elements of the valuable face-to-face contact we have lost during the Covid-19 pandemic. The video-call will offer an alternative to phone or email contact for clients and advisers, and a digital alternative to the traditional drop-in sessions.

“As we continue to adapt to the pandemic, respond to client need and funder requirements, we are keen to pilot this flexible digital response to make our services more accessible to all.

“This is a test and learn project to explore and pilot solutions to current and potential future challenges, and we hope to expand the service to include our other advice categories in due course.”

How can I access the service?

The service will operate between 5.30 -7.00pm every Tuesday evening, starting on 20th April. You will be able to have a confidential video call with an assessor and clients will be seen on a first come, first served basis.

There is no need to register and to access the link to our drop- in session; simply click on the link here:

When you click on the link you will be asked for your name, post code and phone number – this is so we can contact you if we lose connection during the call. No information you enter is stored.

You will then enter an online waiting room. This is a first come, first served service so you may have to wait until a space becomes available, but our team leader will let you know where you are in the queue and approximately what the wait will be.

Please note that you will not receive detailed advice during this session. The outcomes you can expect could include signposting to another organisation more relevant for your issue, or a follow-up appointment with a specialist Citizens Advice Westminster employment adviser.

If time runs out on the session you will be invited to make an appointment.

Click on the link to find out how to access the service and read the Frequently Asked Questions to help you get started:








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