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Operations Adminstrator

  • Full Time
  • London
  • Posted 2 weeks ago

Salary:          £24,506 F.T.E.

(Scale 3, Band 1 of Citizens Advice Westminster’s Salary Framework)

Hours:          Full-time and part-time hours available

Contract:     Permanent

The Organisation

Citizens Advice Westminster is a values-based organisation that recognises our employees as a great resource and asset.  We strive to promote a healthy work-life balance by supporting our employees in providing them with a number of benefits, to help them better achieve this.

The Opportunity

The role provides an excellent opportunity for an experienced and dynamic administrator to further develop existing IT skills whilst providing first class customer service to ensure the smooth running of Citizens Advice Westminster. Based at our offices in Paddington, you will provide an efficient administrative support, including some ICT/local network server administration to the service delivery teams. You will also be responsible for ensuring the smooth running of the reception and waiting area, including the supervision of volunteer receptionists.

The Ideal Candidate

As the successful candidate, you will possess excellent communication and customer service skills, with the ability to liaise confidently with a wide cross section of people.  A self-motivated individual with a flexible approach to service delivery you will be able to demonstrate effective organisational skills with a strong level of computer literacy. A minimum of 2 years’ prior experience of providing administrative support in a busy office setting is essential, alongside a commitment to working in a multi-cultural environment.

What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket loan and career break policy.  We provide development opportunities and all employees have access to a free employee assistance service.

To apply, please download an application below: 

  1. Advert-Operations Admin
  2. Job Description and Person Spec – Operations Administrator
  3. Expression of Interest Form
  4. Diversity Monitoring Form 2019

If you would like to receive an application by post, please send an  A4 SAE to: Job Ref Ops-Ad 02.2019, Recruitment, Citizens Advice Westminster, 21a Conduit Place, London, W2 1HS

Closing Date:          Tuesday 19th February 2019, 12:00pm

Assessments:         Week commencing 25th February 2019

Interview Date:       Monday 4th or Tuesday 5th March 2019


If after submitting your application you have not heard from us by the stated interview date, please assume you have been unsuccessful on this occasion.

Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.


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