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Vacancies: Casework Supervisors


  • 1 x Generalist Casework Supervisor
  • 1 x Debt Casework Supervisor 

Salary:          £30,500 FTE (Scale 6, Band 1)  Based on Citizens Advice Westminster’s Salary Framework

Hours:           Full-time and part-time hours available (3 or 5 days per week) 

The Organisation

Citizens Advice Westminster is a values-based organisation that provides free, independent, confidential and impartial advice to residents in the local and surrounding areas; some of which are the most vulnerable in society. Our aim is to provide the advice people need for the challenges they may face, by ensuring individuals are well informed about the services that available to them. Our services include advice across key areas such as benefits, debt, housing, employment and immigration. It is crucial to us that we work together to improve the policies and practices that affect people’s lives, and we believe that promoting a healthy work-life balance by supporting our employees ensures the best possible service is delivered to our service users.

The Opportunity

An opportunity has risen for two Casework Supervisors to join our offices in Paddington. We are looking for experienced and proactive individuals who will play an integral part in moving our organisation forward. We are seeking individuals who are looking for the next challenge in their career path, and who are able to demonstrate extensive generalist and/or debt advice and casework experience. The post holders will be responsible for ensuring required standards of advice are provided to ours service users. They will also play a key role in engaging with key stakeholders through attending meetings, delivering presentations and written reports.

The Ideal Candidates

The successful candidates will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people, including a diverse workforce and client base. Self-motivated, with strong IT skills, the post holder will be confident in leading a team, ensuring that team members are effectively supported and developed in order to build a cohesive and efficient team. A minimum of 3 years’ (full-time equivalent) post-qualification experience of providing good quality, in-depth advice and casework on the full range of generalist or debt issues is essential, with the ability to share and contribute positively whilst having a flexible approach to service delivery.

What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket loan and career break policy.  We provide development opportunities and all employees have access to a free employee assistance service.

To apply please download an application pack:

  1. Stage 1: Expression of Interest Form
  2. Diversity Monitoring Form
  3. Guidance Notes For Applicants
  4. Job Description and Person Spec: Generalist Casework Supervisor
  5. Job Description and Person Spec: Debt Casework Supervisor

If you would like to receive the application pack via post, please send an A4 SAE to:  Recruitment, Citizens Advice Westminster, 21a Conduit Place, London, W2 1HS

Please quote the relevant job reference:

  • Job Ref: 03.2020-GCS (Generalist Casework Supervisor)
  • Job Ref: 03.2020-DCS (Debt Casework Supervisor) 

Closing Date:         14 June 2020, 12:00pm      

Assessments:         T.B.C. pending update from Public Health England

Interview Dates:   T.B.C. pending update from Public Health England

If after submitting your application you have not heard from us by the stated interview date, please assume you have been unsuccessful on this occasion.

Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.

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