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Housing Adviser/Caseworker


Salary:          £29,473 F.T.E Scale 5, Band 1   Based on Citizens Advice Westminster’s Salary Framework

Hours:           Full-time and part-time hours available (3 or 5 days per week)

The Organisation

Citizens Advice Westminster is a values-based organisation that provides free, independent, confidential and impartial advice to residents in the local and surrounding areas; some of which are the most vulnerable in society. Our aim is to provide the advice people need for the challenges they may face, by ensuring individuals are well informed about the services that available to them. Our services include advice across key areas such as benefits, debt, housing, employment and immigration. It is crucial to us that we work together to improve the policies and practices that affect people’s lives, and we believe that promoting a healthy work-life balance by supporting our employees ensures the best possible service is delivered to our service users.

The Opportunity

A new opportunity has risen for a Housing Adviser/Caseworker to join our offices in Paddington. We are looking for an experienced and proactive individual, who will play an integral part in moving our organisation forward. We are seeking an individual who are looking for the next challenge in their career path, who is able to demonstrate in-depth housing advice knowledge and casework experience. The post holder will also play a key role in engaging with key stakeholders through attending meetings, delivering presentations and written reports.

The Ideal Candidates

The successful candidates will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people, including a diverse workforce and client base. A minimum of 3 years’ (full-time equivalent) post-qualification experience of providing good quality, in-depth casework on the full range of housing issues is essential, with the ability to share and contribute positively whilst having a flexible approach to service delivery.

What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket loan and career break policy.  We provide development opportunities and all employees have access to a free employee assistance service.

To apply please download an application pack:

  1. Stage 1: Expression of Interest Form
  2. Diversity Monitoring Form
  3. Guidance Notes For Applicants
  4. Job Description and Person Spec: Housing Adviser/Caseworker

If you would like to receive the application pack via post, please send an A4 SAE to:  Recruitment, Citizens Advice Westminster, 21a Conduit Place, London, W2 1HS

Please quote the relevant job reference:

  • Job Ref: 03.2020-HA

Closing Date:         Thursday 11 June 2020, 12:00pm      

Assessments:         T.B.C. pending update from Public Health England

Interview Dates:   T.B.C. pending update from Public Health England

If after submitting your application you have not heard from us by the stated interview date, please assume you have been unsuccessful on this occasion.

Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.

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