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Generalist Casework Supervisor

Generalist Casework Supervisor


Salary:          £33,106.00 FTE (Scale 7, Band 1)

Based on Citizens Advice Westminster’s Salary Framework

Hours:           Full-time – 5 days per week

Contract:      Permanent


The Organisation

Citizens Advice Westminster is a values-based organisation that provides free, independent, confidential and impartial advice to residents in the local and surrounding areas; some of which are the most vulnerable in society. Our aim is to provide the advice people need for the challenges they may face, by ensuring individuals are well informed about the services that are available to them. Our services include advice across key areas such as benefits, debt, housing, employment and immigration. It is crucial to us that we work together to improve the policies and practices that affect people’s lives, and we believe that promoting a healthy work-life balance by supporting our employees ensures the best possible service is delivered to our service users.

The Opportunity

An opportunity has risen for a Generalist Casework Supervisor to join our offices in Paddington. We are looking for an experienced and proactive individual who is actively seeking the next challenge in their career path and who will play an integral part in moving our organisation forward.  The post holder must be able to demonstrate extensive knowledge and experience of providing generalist advice and casework. The post holder will also be responsible for ensuring required standards of advice are provided to our service users. They will also play a key role in engaging with key stakeholders through attending meetings, delivering presentations and written reports.

The Ideal Candidate

The successful candidate will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people, including a diverse workforce and client base. Self-motivated, with strong IT skills, the post holder will be confident in leading a team, ensuring that team members are effectively supported and developed in order to build a cohesive and efficient team. A minimum of 3 years’ (full-time equivalent) post-qualification experience of providing good quality, in-depth advice and casework on the full range of generalist issues is essential, with the ability to share and contribute positively whilst having a flexible approach to service delivery.


What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay and an annual season ticket loan.  We provide development opportunities and all employees have access to a free employee assistance service.


To apply, please download the Job Description / Person Specification, an Expression of Interest Form and Diversity Monitoring Form:

Generalist Casework Supervisor – JD PS (Sept 2020)

Expression of Interest Form-Stage1 (Sept 2020 )

Diversity Monitoring Form Sept 2020


Job Ref: GCS-OCT 2020 (Generalist Casework Supervisor)


Closing Date:          Monday 26th October 2020, 5:00pm     

Assessments:         Week commencing Monday 2nd November 2020

Interview Dates:     Week commencing Monday 2nd November and 9th November 2020


If after submitting your expression of interest form you have not heard from us by the stated assessment date, please assume you have not  been successful on this occasion.


Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.

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