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Gateway Assessor


Salary:          £9,802.40 (or £24,506 F.T.E.)

Scale 3, Band 1 of Citizens Advice Westminster’s Salary Framework

Hours:           16 hours (2 days)

Contract:     Permanent

The Organisation

Citizens Advice Westminster is a values-based organisation that recognises our employees as a great resource and asset.  We strive to promote a healthy work-life balance by supporting our employees in providing them with a number of benefits, to help them better achieve this.


The Opportunity

This is an exciting opportunity for an experienced and proactive individual to join our team.  Based at our offices in Paddington with outreach sessions delivered at community venues across Westminster, you will be dealing with client enquiries face to face, online and over the phone ensuring their advice needs are accurately and quickly assessed within Citizens Advice guideline and standards.


The Ideal Candidate

As the successful candidate, you will possess excellent communication and customer service skills with the ability to deal appropriately with a cross section of people. Self-motivated, with good IT and strong organisational skills, you will also be a team player with the ability to share and contribute positively whilst having a flexible approach to service delivery.  A minimum of 1 years’ prior experience of undertaking face to face gateway interviews is essential in either a paid or voluntary capacity, alongside a commitment to working in a multi-cultural environment.


What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket loan and career break policy.  We provide development opportunities and all employees have access to a free employee assistance service.

To apply, please download an application pack:

1. Stage 1: Expression of Interest Form (Sept 2019)

2. Diversity Monitoring Form (2019)

3. Guidance notes for applicants (2019)

4. Gateway Assessor Job Description and Person Specification (Sept 2019)

5. Gateway Assessor Advert (Sept 2019)

If you would like to receive the application pack via post, please send an A4 SAE to: Job Ref GA 09.2019, Recruitment, Citizens Advice Westminster, 21a Conduit Place, London, W2 1HS

Closing Date:   Tuesday 24th September 2019, 2:00pm     

Assessments:  Wednesday 2nd or Thursday 3rd October 2019

Interview Date: Week commencing 14th October 2019

If after submitting your application you have not heard from us by the stated interview date, please assume you have been unsuccessful on this occasion.

Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.

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