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Client support volunteer

  • Volunteer
  • Anywhere

At Citizens Advice Westminster, we are dedicated to making a positive impact in our community by providing vital support and services to those in need. We are currently seeking Client Support volunteers to join our dynamic team.

As a Client Support Volunteer, you will play a pivotal role in offering face-to-face assistance to our clients in both office and community outreach settings.

Key Responsibilities:

  • Collaborate with various teams and supervisors to deliver comprehensive client support.
  • Assist clients in accessing information and essential services.
  • Help clients build digital skills and enhance their proficiency with digital technology.
  • Support clients in identifying relevant pathways for efficient advice and support.


  • A passion for helping individuals in need.
  • Excellent interpersonal and communication skills.
  • Basic digital literacy and willingness to help others build their digital skills.
  • Ability to work effectively within a team and with diverse clients.

What You Can Expect:

  • A fulfilling volunteer role that makes a meaningful impact.
  • The opportunity to work in a supportive and collaborative environment.
  • Training and resources to help you succeed in your role.
  • The chance to develop valuable skills and gain hands-on experience in client support.

How to Apply:

If you are enthusiastic about making a difference in the lives of our clients, please read the full role description for additional details. To apply for this position, complete the application form below.

Client Support Volunteer Role Description

Application Form

Closing date for applications: 31 December 2023

Join us in our mission to empower and support the Westminster community. Become a Client Support Volunteer at Citizens Advice Westminster today!