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Adviser / Caseworker (Generalist)


Salary:          £28,895 F.T.E.

Scale 5, Band 1 of Citizens Advice Westminster’s Salary Framework

Hours:           Full-time and part-time hours available

Contract:     Permanent

The Organisation

Citizens Advice Westminster is a values-based organisation that recognises our employees as a great resource and asset.  We strive to promote a healthy work-life balance by supporting our employees in providing them with a number of benefits, to help them better achieve this.


The Opportunity

This is an exciting opportunity for an experienced and proactive individual to join our team.  Based at our offices in Paddington with outreach sessions delivered at community venues across Westminster, you will be pivotal in providing an effective advice service to clients.


The Ideal Candidate

As the successful candidate, you will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people including potentially difficult clients whilst maintaining a professional approach.  Self-motivated, with strong IT skills, you will also be a team player with the ability to share and contribute positively whilst having a flexible approach to service delivery.  A minimum of 2 years’ prior experience of providing good quality advice on the full range of generalist subjects is essential, alongside a commitment to working in a multi-cultural environment.


What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket loan and career break policy.  We provide development opportunities and all employees have access to a free employee assistance service.

To apply, please download an application pack:

1. Stage 1: Expression of Interest Form (Sept 2019)

2. Diversity Monitoring Form (2019)

3. Guidance notes for applicants (2019)

4. Adviser Caseworker (Generalist) – JD PS (Sept 19)

5. Adviser Caseworker (Generalist) Advert (Sep 2019)

If you would like to receive the application pack via post, please send an A4 SAE to: Job Ref GA 09.2019, Recruitment, Citizens Advice Westminster, 21a Conduit Place, London, W2 1HS

Closing Date:          Tuesday 24th September 2019, 2:00pm          

Assessments:         Wednesday 2nd or Thursday 3rd October 2019

Interview Date:        Week commencing 7th October 2019

If after submitting your application you have not heard from us by the stated interview date, please assume you have been unsuccessful on this occasion.

Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.

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