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New advice service for EU nationals in Westminster

2Welcome to our last newsletter of 2017 where we report on what we have been doing during the last quarter of this year.

We were delighted to welcome the Right Worshipful Lord Mayor of Westminster, Councillor Ian Adams, to our AGM on 16 November. Thanks to the generosity of Herbert Smith Freehills, this was held at their Broadgate Office overlooking a very festive Liverpool Street station concourse.

Our AGM is a time to reflect on our achievements for the year and an opportunity to thank our dedicated staff and volunteers for their contribution to our work.

I was very pleased to report that this year we provided help to 12,549 individual clients and secured a total of £3.7 million of financial gains, compared with £3 million the year before. Our clients were very satisfied with our services, with 94% feeling less stressed, 91% happy with the information they received and 99% would recommend us to family and friends.

On 8 November we launched a new advice service and helpline for EU nationals living in Westminster who are worried about their status in the run up to Brexit. We are very pleased to be able to work in partnership with Westminster City Council and the Migrants Resource Centre to deliver this service and ensure that the 30,000 EU nationals living in the borough get the best advice.

We also marked the one year anniversary of Adviceline, our telephone service launched last October with 5 other local boroughs. This has resulted in a staggering 425 per cent increase in calls.

We have contributed to the campaign to improve the way Universal Credit is being delivered ahead of going live in Westminster in February 2018. We also have a number of new projects for the year ahead including our new Carers Network project launched in September and continuing our work at the North Paddington Foodbank. I will be able to update you on these in the Spring 2018 newsletter.

Wishing you all a very enjoyable festive season.

Shirley Springer, Chief Executive



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