Developing future plans
Trustees, staff and volunteers of Citizens Advice Westminster gathered together on 27 September for the annual strategy development day. As Shirley Springer, Chief Executive, explains: “ It is important to get everyone’s input into the business plan ensuring that the future of the organisation and its services are based on the front-line experience of our clients.
“Working in teams, participants considered a wide range of organisational questions such as: how best to respond to community need; use resources effectively; and deliver an effective and quality service. Delegates also discussed how we develop our overarching organisational aims; support our staff; maximise the impact of our work; and build equality and diversity into all of the organisation’s work.
Teams were very engaged and innovative throughout the day. At the end they voted for the top ideas so that trustees and senior management can take forward for further discussion and implementation those that were considered to be the most desirable outcomes.
Shirley Springer says: “ It was very encouraging to see our committed staff, volunteers and trustees coming together to discuss key issues. The lively discussion and effective team working on the day helped foster a strong sense of the Citizens Advice Westminster corporate culture and community. Our thanks to Hogan Lovells International LLP for providing us with a room and facilities for this important offsite meeting.”