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Category: Newsletter

New service for carers


 Welcome to the summer issue of Focus.  I hope you have managed to take some time to relax out of the office during the summer months. As we now move into the autumn, I am delighted to announce that we have just launched a new service with our partners the Carers Network. We have been […]

Foodbank use on the increase in Westminster


Every day thousands of low-income people and families across the UK face hunger, as an unexpected bill or a cash crisis means they have no money for food. As a result, more and more people are turning to foodbanks, according to the latest data from the anti-poverty charity, the Trussell Trust. Between 2016 and March […]

Changing people’s lives

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When people find out I volunteer, they sometimes ask what I gain from it since I’m not getting paid. The answer is simple: there is nothing like the feeling of excitement mixed with nervousness you get before a workshop, because you’re wondering who will be there and what the group dynamic will be like.

Adviceline off to a flying start


I am very pleased to report that the service, managed between six local Citizens Advice offices across London, is working very successfully. The aim was to expand our ability to deal with more clients by telephone and to ensure that Westminster residents have more opportunities during the week to speak to an assessor over the phone

Keeping the noise down!


Our unique Licensing Advice Project has reported another busy year supporting and empowering residents to deal with a range of licensing and public nuisance issues. The project represented individuals and groups of residents, amenity societies and residents’ associations. Presenting the 2016 annual report to Westminster Council’s Licensing Committee on 22 March, Licensing Adviser Richard Brown […]

30 years at Citizens Advice

Shirley Springer, Chief Executive

Our Chief Executive Shirley Springer looks back at how the service has changed and evolved since she first joined in November 1986: 3rd November 2016 marks my 30 year anniversary working for the Citizens Advice service. With all but three of those spent in Westminster, I can surely say that much has changed over the […]

Coordinated health and welfare service improves client well-being


Ask people what they know about the services offered by Citizens Advice Westminster and most will say it provides support on housing, debt, benefits, employment and homelessness.  However the charity’s work also extends to supporting people’s health and well-being as part of an innovative integrated Health Inclusion service working with local medical professionals and care […]

Adviceline: an exciting challenge for volunteers


Citizens Advice Westminster launched its new Adviceline service on 3 October with extended telephone opening hours to make it easier for clients to get in touch. This resulted in a 140% increase in out telephone service and callers now have a low-rate 0300 number to call from landlines as well as mobiles. We asked one […]

Compensation and backdated benefits for vulnerable client


Citizens Advice Westminster has achieved a significant win for a client in its first Putting it Right challenge to the Department of Work and Pensions (DWP).  After over nine months of stress and anxiety caused by the long drawn-out process and a catalogue of administrative and assessment errors, the client finally received an apology, £100 […]

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