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Category: Newsletter

Adviceline off to a flying start


I am very pleased to report that the service, managed between six local Citizens Advice offices across London, is working very successfully. The aim was to expand our ability to deal with more clients by telephone and to ensure that Westminster residents have more opportunities during the week to speak to an assessor over the phone

Keeping the noise down!


Our unique Licensing Advice Project has reported another busy year supporting and empowering residents to deal with a range of licensing and public nuisance issues. The project represented individuals and groups of residents, amenity societies and residents’ associations. Presenting the 2016 annual report to Westminster Council’s Licensing Committee on 22 March, Licensing Adviser Richard Brown […]

30 years at Citizens Advice

Shirley Springer, Chief Executive

Our Chief Executive Shirley Springer looks back at how the service has changed and evolved since she first joined in November 1986: 3rd November 2016 marks my 30 year anniversary working for the Citizens Advice service. With all but three of those spent in Westminster, I can surely say that much has changed over the […]

Coordinated health and welfare service improves client well-being


Ask people what they know about the services offered by Citizens Advice Westminster and most will say it provides support on housing, debt, benefits, employment and homelessness.  However the charity’s work also extends to supporting people’s health and well-being as part of an innovative integrated Health Inclusion service working with local medical professionals and care […]

Adviceline: an exciting challenge for volunteers


Citizens Advice Westminster launched its new Adviceline service on 3 October with extended telephone opening hours to make it easier for clients to get in touch. This resulted in a 140% increase in out telephone service and callers now have a low-rate 0300 number to call from landlines as well as mobiles. We asked one […]

Compensation and backdated benefits for vulnerable client


Citizens Advice Westminster has achieved a significant win for a client in its first Putting it Right challenge to the Department of Work and Pensions (DWP).  After over nine months of stress and anxiety caused by the long drawn-out process and a catalogue of administrative and assessment errors, the client finally received an apology, £100 […]

Do you want to save money? Sign up to our Low-Cost Lunch Challenge


Have you ever stopped to work out how much buying your lunch costs you each week? According to research, the average daily spending on lunch in London ranges between £3.53 and £6.60.This adds up to a whopping £812 to £1,518 for a 46-week working year! Imagine what preparing your lunch at home rather than eating […]

Licensing Project helps Westminster residents to sleep at night


          Westminster residents are able to sleep well at night thanks to the unique Licensing Advice Project run by Citizens Advice Westminster. The Project helps residents to make their concerns known about licence applications or noise issues relating to licensed premises in their area. Giving evidence on 11 October to the […]

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