As a service founded on delivering advice face-to- face, Citizens Advice Westminster has had to deal with an unprecedented challenge in maintaining support for clients who, more than ever, needed our helping hand during the Covid lockdown restrictions. As we prepare for a post-pandemic world, we are using our experience over the past year to […]
A team from Citizens Advice Westminster made up of staff, volunteers, and their friends and family will be participating in the London Legal Walk on 18 October. All funds raised will go directly to supporting the life-changing services that we provide free to the citizens of Westminster. Why not join our team on this prestigious […]
It has been very exciting to be able to meet partners, clients and colleagues in person, as we emerge from the pandemic, reflect on everything we have all learned, and plan our post- pandemic service. Our new approach will be to offer a wide range of routes into advice for Westminster residents, including digital, phone […]
The furlough scheme introduced during the pandemic as a lifeline for employees will end on 30 September. If you are worried about what will happen to you, or fear the risk of losing your job, Citizens Advice Westminster can help you to understand your employment rights if you find yourself in difficulty. Find out more […]
Trustees play a vital role in running the service at Citizens Advice Westminster, providing a range of invaluable expertise and experience to support senior management. We are sorry to say goodbye to five trustees this year: Alan Gorringe has been on the Board since 2008 and served as Chair for nine years and, more recently, […]
As we approach the end of this year, there are sure to be many reflections on what we have lived through. We have already had the chance in our annual report and at the AGM to look back over 2020. We have seen that we have served many clients and played a vital role […]
Dee Conaghan, Trustee Board Chair, describes how Citizens Advice Westminster has responded to the challenges of maintaining service delivery in a virtual world. “This has been a period of intense change and challenge. As a result of the coronavirus pandemic, like so many organisations, charities and businesses, we ceased our face-to -face work, and by […]
Employment Adviser and Policy and Campaigns Coordinator, Brenda Smith describes what it has been like for her to gear up to deal with the influx of job-related enquiries arising from the Covid-19 crisis. “I was on leave in Colombia at the beginning of March so the first I heard about the coronavirus crisis was a […]
Sue Hillman, Policy and Campaigns volunteer, has had to work from home since the start of lockdown. She describes what it has been like to work as a virtual volunteer. “I started volunteering with Citizens Advice Westminster back in 2012 and generally I work with them around 8 months a year as I head to […]
The Licensing Advice Project at Westminster Citizens Advice, funded by Westminster City Council, is the only service of its kind in the country. During the Covid crisis it has had to switch to virtual hearings. Project Solicitor Richard Brown describes the challenges. The Westminster Licensing Project provides advice, assistance, information and representation to residents and […]
