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Category: Newsletter

Still feeling the heat

Shirley Springer, Chief Executive

The high summer temperatures have now dropped but many of our clients are still feeling the heat – but this time from the introduction of Universal Credit (UC) across a number of wards in Westminster.   We are monitoring the impact of the roll-out and how clients are coping with the new processes. Our adviser […]

Practical support for clients at launch of Universal Credit

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Universal Credit (UC) was launched in a number of wards in Westminster on 20 June and Citizens Advice Westminster has been monitoring the impact of the roll-out and supporting residents who need to register under the new system to receive their benefits. November will see the completion of the roll-out in Harlesden, NW6, W9, and […]

Navigating the money management maze

CAW Fincap workshop

It’s never too early to learn how to manage your money wisely to prevent financial difficulties from hitting you later in life. That was the message for a group of thirty-nine 15-17 year olds at a workshop at Westminster Reference Library on 10 August, where Citizens Advice Westminster’s Financial Capability team addressed the topic of […]

Struggling to pay your water bill?

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Are you finding it difficult to pay your water bill?   If so you may be eligible for support from one of Thames Water’s schemes or funds. Check out the Thames Water site to see what is available from their WaterSure or Customer Assistance Fund: https://www.thameswater.co.uk/My-Account/Billing-and-payment/Help-paying-your-bill/WaterSure-scheme If you need to speak to someone about your financial […]

Another busy year for our Licensing Advice Project

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Another busy year for our Licensing Advice Project which has been supporting residents in their issues with licensing, gambling and “sexual entertainment venue” applications since 2005. Specialist licensing solicitor Richard Brown explains: “There were 138 new enquiries opened. We represented residents at 63 hearings, made written submissions in advance of 3 hearings which we were […]

Celebrating our fantastic volunteers

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Volunteering provides an opportunity to use your skills across a wide range of activities from community fundraising and policy and campaigns work to speaking to clients on our Adviceline and drop-in gateway services to assess their needs and ensure they get the best possible free, independent and expert advice. Look at what our volunteers say […]

Preparing for two major changes

Focus Newsletter

Welcome to the Spring 2018 issue of Focus where we report on our key activities over the past quarter.  We are gearing up for two major changes to our work and to the lives of our many clients.  The introduction of the General Data Protection Regulations (GDPR) on 25 May means that we have been […]

From volunteer to training supervisor

volunteer week pic 2018

Volunteering at Citizens Advice has long been recognised as an effective way to develop new skills and experience and, for many, has been a way into the workforce or to bridge the gap after a career break. Adam Zaki charts his career at Citizens Advice Westminster, where he has progressed from volunteer to Training and […]

Putting it right for a family in crisis

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The knowledge and skills of Citizens Advice Westminster’s money adviser at the North Paddington Foodbank was fully tested when a chance conversation discovered that a recently bereaved client and his two small children were in the middle of a traumatic and tragic family crisis.  Her prompt intervention and persistence meant that she was able to put it right […]

Get ready for June launch of Universal Credit in Westminster

Citizens Advice Westminster is gearing up to provide information and support to clients in the run up and launch of Universal Credit in Westminster in June.    You can call us for more information on 0300 330 1191 (Calls to this service cost the same as calling 01 and 02 numbers.) The new system replaces six existing […]

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