Access to free advice gets easier for Westminster residents
Longer opening hours will make it easier for Westminster residents to access their Citizens Advice service by telephone.
From Monday 3 October, Citizens Advice Westminster will extend the opening hours of its telephone service with the launch of its new Adviceline. The line will be open Monday to Friday from 10am to 4pm, meaning a 140 per cent increase in the availability of this vital service.
As a result of Citizens Advice Westminster joining forces with five other Citizens Advice services in west and south-west London, this new helpline will be open all week. The new dedicated local number for Westminster is 0300 330 1191 and calls to this number will cost the same as calling 01 and 02 numbers from landlines and mobiles.
Shirley Springer, Chief Executive, Citizens Advice Westminster said: “We are very pleased to announce a 140 per cent increase in our gateway telephone service. Last year we helped over 13,000 Westminster residents and the telephone will always be an essential way to reach us. This initiative will make it easier and more convenient for clients to be able to access our services and, hopefully, encourage many more people to seek advice about serious problems like debt before they get out of hand.”