Coronavirus (COVID-19)
Face to face appointments
Book a face to face appointment at the Beethoven Centre to have an assessment of your enquiry
Contact us by phone
You can call us on our freephone
0808 278 7834
or alternatively
0300 330 1191
(Calls to the 0300 service cost the same as calling 01 and 02 numbers.)
Virtual Drop-In Session
We offer a drop-in video advice service for Westminster residents.
From 7th July 2021 sessions are available every Wednesday, 10am to 1pm, and provide a confidential space to discuss your needs.
Get help online
Our advisers are available to help you with all your benefits, debt, money, employment, housing, relationships and other issues
Policy and Campaigns
Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!
Let’s Talk Money
Most people do not like to talk about money. This can be for all sorts of reasons but as with most personal issues, recognising and talking about your money worries will help you put matters into perspective and decide what to do.
If you want to find out more about managing your money or need some guidance on a specific money matter, such as a debt problem, you will find useful information here.
We are campaigning to #keepthelifeline which is the £20 increase to Universal Credit. Our national CEO puts the case
🖊️ “Keeping the £20 increase to Universal Credit is the single best way of shoring up a more equal recovery from this crisis and making good on the ‘levelling up’ promise.”
Our @ClareMoriarty calls for the government to #KeepTheLifeline ⤵️ https://www.politicshome.com/thehouse/article/cutting-universal-credit-will-undermine-the-governments-levelling-up-agenda
News
Expanding our video drop-in clinic
Our video drop-in clinic service is expanding. From Wednesday 7 July, this service will be open to all Westminster residents who need our help on the full range of our advice and information issues, including employment, benefits, universal credit, immigration, debt, financial problems, and housing. You will be able to …
Clock is ticking for EU settlement scheme applications
If you need to apply to the EU Settlement Scheme, the clock is ticking. You must do so by June 2021 to continue living in the UK. If you do not apply to the scheme, you may not be able to continue living or working in the UK. Do take …
Top marks from clients and stakeholders
Clients and stakeholders have both given Citizens Advice Westminster (CAW) top marks in its latest quarterly client experience survey. This is particularly impressive given the challenges of maintaining the quality of its service and performance levels during the lockdown, and the move to remote working from home for staff and …
New virtual drop-in clinic
Our new virtual drop-in clinic for Westminster residents who are employed or on furlough went live on 20th April. Now you can speak to someone about your problems at work without even leaving your armchair, or while out enjoying the fresh air. The Westminster Citizens Advice assessor will triage your …