Welcome to Citizens Advice Westminster
We are an independent charity that provides free, confidential and impartial information and advice to the residents of the City of Westminster.
Advice Shop Drop-in
Come along to one of our drop-in sessions near you. Pre-book your assessment slot here.Advice Shop face-to-face sessions
Contact us by phone
Virtual Drop-In Session
We offer a drop-in video advice service for Westminster residents.
Sessions are available every Tuesday, Wednesday, and Friday 10am to 11am, and provide a confidential space to discuss your needs.
Get help online
Our advisers are available to help you with all your benefits, debt, money, employment, housing, relationships and other issues
Please note we are facing unprecedented demand at present so it is taking us longer to respond to enquiries. We are very sorry about this and we are working hard to ensure that we do respond as soon as we can. However if you need to speak to us sooner please access our Virtual Drop-in sessions.
Policy and Campaigns
Our policy and campaigns team use clients' experience, stories and evidence to research and campaign for positive change, both locally and across the country!
Energy Advice Project
- Welcome to our spring newsletter! Update from CEO Joanna Cain As we start the new financial year and as the pandemic recedes, at Citizens Advice Westminster we are very excited to be opening up and extending our advice and information services. At this very difficult time when the cost of …
- Citizens Advice Westminster was commissioned by the City of Westminster Council to deliver the Westminster Local Hardship Fund. Together with the Local Authority’s Local Support Payment team, we worked with 76 voluntary and statutory agencies across the borough to ensure that 1,598 households received Sainsbury’s food vouchers totalling £425,290. Click …
- From Tuesday 8th March 2022, Citizens Advice Westminster will run our Advice Shop at the Ebury Edge Community Hall, near Victoria station. When: 10am – 12 noon, Second Tuesday of each month, starting 8th March 2022 Where: Ebury Edge Community Hall, 43 Ebury Bridge Road, London SW1W 8DX Pre-book your …
- Citizens Advice Westminster’s Board has 11 Trustees with a broad range of skills, experiences and backgrounds. We are now looking for a trustee with HR experience to provide strategic direction; and help both the Chief Executive Officer and the Board ensure best HR practice. This new Trustee will provide experience …