See below for bureau summer closures.

Getting Advice

Eligibility

Are you a Westminster resident, including those who are temporarily resident, or those placed temporarily by Westminster Council outside of the borough?

Are you homeless, with no local connection to anywhere outside of Westminster?

If you have answered 'Yes' to either of those questions, then we may be able to help you!

Getting Further Help

When you contact us, one of our assessors will take you through a brief assessment to identify the most appropriate way we can help you. This could be by:

  • helping you to find and understand the relevant information
  • pointing you to a specialist organisation
  • making an appointment for a further in-depth discussion

If we're best placed to help, we'll make another appointment for you to meet with one of our advisers, who will help you until your problem is resolved.

Westminster CAB provides general advice and information on a wide range of subjects, including; welfare benefits, debt, housing, employment, consumer issues, health, education, community care, immigration and family matters. The service is free, confidential, independent and impartial.

Our specialist Welfare Benefit advisers provide advice to clients on Welfare Benefit matters.

Our specialist Debt advisers provide advice to clients who are experiencing financial difficulties.

Call in to our bureau at 21a Conduit Place, London W2 1HS

Directions to Westminster CAB


Drop-in Service

The drop-in advice service is available to all residents of the City of Westminster. Just call in to our bureau, and we can help you to find relevant information via fact sheets or leaflets. If you need further assistance, we can book you for a short assessment interview with an assessor at one of our local outreach venues.

We also run a London-wide advice service for Thames Water customers who are experiencing fuel debts of any kind (not limited just to water bills).

Call in to our bureau at 21a Conduit Place, Paddington, London W2 1HS

Directions to Westminster CAB


Drop-in Hours

Monday13.30 - 16.00Beethoven Centre

Tuesday10.00 - 12.30South West London Legal Advice Centre
09.30 - 12.00Bureau
17.30 - 19.00Bureau

Wednesday10.30 - 12.30The Church Army Building
13.30 - 16.00Migrants Resource Centre

Thursday09.30 - 12.00Bureau

Friday13.30 - 16.00**Bureau
**Women-only drop-in 4th Friday of the month, no other Friday drop-in
10.00 - 12.00South West London Legal Advice Centre

1st Saturday of the month09.30 - 12.00**Bureau
**1st Saturday of the month only


Telephone Information Line

telephone icon Tel: 08444 771 611

Call for a brief assessment interview with one of our assessors, who will identify the most appropriate way we can help you. If you would prefer a face-to-face intial interview at one of our local outreach venues, we can book this for you over the phone.


Telephone Hours

Monday09.30 - 13.00
Tuesday13.30 - 16.30 & 17.30 - 19.00
Wednesday09.30 - 13.00
Thursday13.00 - 16.00
Friday13.00 - 16.00
1st Saturday of each month09.30 - 12.00

Calls to this number are charged at local call rates from a landline; mobile phone rates may vary.


Advice Services for Specific Community Groups

Westminster CAB also provides outreach advice services for specific community groups. Please refer to the panel on the right-hand side of this page for further details.


Accessing Our Services


Disability

Westminster CAB is wheelchair accessible, and accessible toilet facilities are available.


Languages

If English is not your first language, and you feel you cannot discuss your problem in English, please ask a friend or family member who can speak English (someone whom you can trust) to accompany you.


Westminster Advice Services Partnership

Westminster CAB is now a part of the Westminster Advice Services Partnership (WASP), together with Age UK Westminster and Migrants resource Centre. WASP provides advice that is free, independent, confidential and impartial, and available to local residents regardless of race, gender, disability, sexual orientation, age or religion.

To find out more, visit the WASP website



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Advice Services for Specific Community Groups

Fuel Debt Project

London-wide assistance for those in arrears with their fuel bills.

Disability Outreach

Welfare benefits advice for Westminster residents with disabilities.

Bangladeshi Women's Advice Project

Generalist advice for Bangladeshi women living in North Westminster.

Homelessness Provention Project

Advice for Westminster residents facing eviction due to mortgage or rent arrears.

Octavia Tenant Advice Project

Debt and welfare benefits advice for Octavia Housing tenants.

Mental Health Project

Advice for people under the care of Westminster Adult Mental Health Services.

Licensing Advice Project

Advice for Westminster residents with concerns about local licensing issues.

Financial Capability Project

Money management workshops for Westminster residents or agencies.