As of 2nd February our opening times have changed. Please check below for details.

Are you a Westminster resident, including those who are temporarily resident, or those placed temporarily by Westminster Council outside of the borough? Are you homeless, with no local connection to anywhere outside of Westminster?

If you have answered 'Yes' to either of those questions, then we may be able to help you!

Drop-in Service

The drop-in service is available to all residents of the City of Westminster. We can help you to find relevant information via fact sheets or leaflets. If you need further advice, we can book you for an appointment.

Drop-in Hours

VenueMondayTuesdayWednesdayThursdayFriday1st Sat of Month
Beethoven Community Centre
Third Avenue
London W10 4JL
13.30 - 16.00
South Westminster Legal Advice Centre
246 Vauxhall Bridge Road
London SW1V 1AU
09.30 - 12.00
Church Street Library
67 Church Street
W2 5TL
10.30 - 12.30
Abbey Centre
34 Great Smith St
14.00 - 16.30
Westminster Citizens Advice Burreau
21a Conduit Place
London W2 1HS
17.30 - 19.00
(for employed only)
Last Friday
(women only)

13.30 - 16.00*
1st Saturday
(Jun - Nov only)

09.30 - 12.00
WECH Community Centre
Athens Gardens
Harrow Rd
London W9 3RS
15.00 - 17.00

These are the drop-in sessions ran by Westminster CAB. There are additional drop-in services ran by our partners Migrants Resource Centre and Age UK. You can see details of these on the Westminster Advice website.

Telephone Information Line

telephone icon Tel: 08444 771 611

Call for a brief assessment interview with one of our assessors, who will identify the most appropriate way we can help you. If you would prefer a face-to-face intial interview at one of our local outreach venues, we can book this for you over the phone.

Telephone Hours

Monday09.30 - 12.00
Tuesday09.30 - 12.00
Wednesday13.30 - 16.00
Thursday09.30 - 12.00
Friday13.30 - 16.00

Online Enquiry Service

You can also get advice online. To complete a self-referral, please follow this link and complete the form.

Getting Further Help and Advice

If your issue is more complex, Westminster CAB provides general advice and information on a wide range of subjects, including; welfare benefits, debt, housing, employment, consumer issues, health, education, community care, immigration and family matters. The service is free, confidential, independent and impartial.

Advice Services for Specific Community Groups

Westminster CAB also provides outreach advice services for specific community groups. Please refer to the panel on the right-hand side of this page for further details.

Accessing Our Services


Westminster CAB is wheelchair accessible, and accessible toilet facilities are available.


If English is not your first language, and you feel you cannot discuss your problem in English, please ask a friend or family member who can speak English (someone whom you can trust) to accompany you.

Westminster Advice Services Partnership

Westminster CAB is now a part of the Westminster Advice Services Partnership (WASP), together with Age UK Westminster and Migrants resource Centre. WASP provides advice that is free, independent, confidential and impartial, and available to local residents regardless of race, gender, disability, sexual orientation, age or religion.

To find out more, visit the WASP website